Principal Insurance Operations Analyst

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Insurance Company, Ltd. is NextEra Energy, Inc.’s wholly-owned insurance subsidiary and provides coverage to both affiliated and non-affiliated risks. As the Principal Operations Analyst for Claims & Finance, you will be assisting the Claims and Finance team in their day-to-day activities. This includes processing FNOLs (First Notice of Loss), following up with TPAs (Third Party Administrators), manage claims BDXs (Bordereau), processing invoices, generate loss runs & reports, documenting files, organizing file folders and liaising with Claims teams for TPAs on queries / information follow-up / documentation.

The ideal candidate will be responsible for the following:

- Lead the tasks and deliverables of Operations Outsourcing vendor

- Conduct daily meetings with outsource team to track deliverables, answer queries and set expectations for the remainder of the day/week

- Reviews incoming BDXs for accuracy into the system

- Utilizes ingestion system to import BDXs

- Liaise with MGA/MGU and internal team to ensure files are received timely, review accuracy of the data and follow-up on action items

- Handle process of LOCs as requests are received.

- Manage outsourcing tasks with external contractor inclusive of monitoring SLA performance

- Create management and operational reports including for policy and program renewals

- Review and file all documentation required by underwriting guidelines, follow up where necessary for any incomplete or missing documentation and subjectivities

- Creates and issues reports as directed by internal guidelines

- Performs other job-related duties as assigned, including technical, administrative, and clerical support as required

- Supports parallel claim function to support the team

- Work with Operations and other functional leadership teams to document processes and recommend improvements

- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution

The Analyst should possess the following:

- Ability to work on matrixed team in a fast-paced startup environment

- Ability to manage multiple competing priorities

- Excellent analytical skills

- Excellent communication skills

- Working knowledge of Excel

- Excellent time management skills

Job Overview

The Principal Insurance Operations Analyst position will transact the Palms Insurance Company Limited insurance and reinsurance business underwriting, claims, and accounting across the group’s teams. This role will ensure accurate data and shared services for underwriting support, claims administration, and finance and accounting data, analysis, and reports.

Job Duties & Responsibilities

- Create and issue underwriting policies and endorsements

- Complete underwriting and claims submissions setup including rating and pricing of risks and quotation development

- Ensure accurate data entry within the Insurance Platform for the underwriting, claims, and accounting teams

- Manage reinsurance bookings

- Reconcile premiums, claims, and collections

- Review underwriting and claims bordeaus

- Develop and create management reporting

- Performs other job-related duties as assigned

Required Qualifications

- Bachelor's Degree

- Experience: 6+ years

Preferred Qualifications

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt Employee Type: Full Time Job Category: Finance, Accounting & Business Analytics Organization: Palms Management Services, LLC Relocation Provided: Yes, if applicable

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