SUMMARY
PMO Center of Excellence Manager is a key leadership role responsible for managing and enhancing the overall Project Management Office (PMO) function through training/development, certification, continuous improvement initiatives and Business Intelligence software. The PMO CoE Manager will focus on the development and implementation of skills & certifications for all Power Generation Services (PGS) Project Leaders while considering and proposing recommendations for organizational levels to support employee progression paths utilizing Learning Management Systems (LMS) to manage the certifications and organizational level qualifications. The PMO Center of Excellence Manager will oversee a team that ensures the successful management and execution of Service Operations initiatives, develops content for training programs and hosts interdepartmental training sessions and open forums. This team will also drive the continuous improvement of PMO through processes, tools, and documentation while measuring success through the creation and tracking of KPIs and metrics made visible to PGS decision makers. Additionally, this manager will collaborate closely with organizational counterparts to drive operational excellence and ensure a seamless experience across various PGS teams allowing us to remain our customer’s emotional favorite and preferred OEM. ESSENTIAL
DUTIES & RESPONSIBILITIES* Develop and implement a comprehensive skills and certification program for all project managers within PGS, ensuring alignment with organizational objectives and industry standards.
•Oversee the certification process, tracking, and ensuring continuous development opportunities for project managers. Utilize Learning Management Systems or similar tracking methods.
•Lead a team responsible for the development, implementation, and maintenance of essential tools, including the planning battle rhythm and other project management processes.
•Ensure tools and processes are designed to improve efficiency, communication, and project success.
•Ensure the successful project management and execution of all Service Operations initiatives, ensuring they are delivered on time, within scope, and in line with organizational goals.
•Collaborate with cross-functional teams to streamline project management practices, create or update process documentation and increase project success rates.
•Work with PGS team members to develop engaging, interactive training content
•Ensure that training programs effectively address key project management competencies, enhance team performance, and support organizational growth.
•Ensure that recurring interdepartmental training sessions as well as Service Operations open forums are regularly organized and hosted
•Lead a team to develop, track, and report on KPIs and metrics related to PMO performance, project success rates, and team effectiveness.
•Provide actionable insights from metric analysis to drive continuous improvement and decision-making processes.
•Utilize Business Intelligence and other tools necessary to visualize KPIs, metrics and other valuable information that will promote sound strategy and business decisions.
•Oversee the development, implementation, and continuous improvement of PGS processes.
•Ensure PMO processes are regularly updated to reflect best practices and industry trends while driving efficiency and consistency across projects.
•Manage a team responsible for the creation and maintenance of clear and concise PMO Standard Operating Procedures (SOPs), workflows, Job Aids (JAs), definitions and other process tools. Regularly update to allow for effective process and task execution
•Organize and manage a site or program via team BI Administrator that allows interdepartmental access to process maps and documents across PGS
•Coordinate and facilitate the yearly Service Operations Summit (S.O.S.), bringing together key stakeholders to share best practices, discuss key initiatives, and foster collaboration across teams.
•Conduct regular audits of PMO processes, certifications, and project management practices to ensure compliance, efficiency, and continuous improvement. Identify gaps or areas for improvement and implement corrective measures.
•Provide coaching and mentoring to project managers and team members, helping them improve their skills, overcome challenges, and advance their careers within Project Management
•Work closely with Organizational Excellence counterparts such as HOP (Human & Organizational Performance) and Insights teams to ensure alignment of PMO strategies and integration of best practices across the organization.
•Overnight travel (approx. 15%) by land and/or air;
•Perform other such duties as may be required.
OTHER DUTIES AND RESPONSIBILITIES* Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
•Participate in proactive team efforts to achieve departmental and company goals.
•Contribute to building a positive team spirit.
•Communicate effectively with all levels of employees.
•Protect company confidential information by not communicating, disclosing, or using for benefit of third parties.
•Maintain the highest degree of honesty and integrity at all times.
KNOWLEDGE, SKILLS & EDUCATIONTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Education and/or Experience:Bachelor’s degree in business/industrial engineering, Organizational Psychology or Computer Science from four-year college or university Experience with leading teams in continuous improvement, project management, or adult learning.
•Language Skills:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Mathematical Skills:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
•Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
•Computer Skills: Knowledge of database software; presentation software; project management software; spreadsheet software and word processing software; electronic mail; graphics; technical diagrams; flow charts; organization charts, Learning Management Systems, Business Intelligence Tools; all Microsoft Office based products. Understanding of building software requirements
PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand, walk, bend, talk and hear. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. The employee will be required to adhere to Mitsubishi Power and customer safety procedures.
Orlando, FL
Internship
