Parts Manager

Overview:

Stewart & Stevenson is Now Hiring a Parts Manager at 2701 N Cage Blvd, Pharr, TX 78577.

Responsible for overall and daily management of parts department operations and staff.

Responsibilities:

- Oversee the daily operations of the parts department.

- Assure adequate manpower and supplies are available to complete work assignments.

- Resolve issues regarding parts or manpower shortage.

- Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.

- Ensure effective part warehouse processing, flow, and strategy.

- Develop and manage annual departmental budget.

- Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.

- Monitor gross profit levels.

- Review and utilize P&L statements.

- Assess departmental performance regarding quality of service and customer satisfaction.

- Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.

- Maintain a clean and safe work environment.

- Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.

- Identify need for and implement process improvements.

- Develop marketing plans with sales and marketing departments to develop and increase parts department business.

- Contact customers to generate additional business.

- Plan and direct complete physical inventory annually.

- Establish work standards and evaluate parts department staff's performance.

- Identify, address, and implement employee development and training opportunities.

- Hire, counsel, and discharge parts department staff as necessary.

Qualifications:

- Ability to organize and direct oneself and effectively supervise others.

- Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

- Possessing the trait of being organized or following a systematic method of performing a task.

- Ability to convince a group of people to work toward a goal.

- Ability to utilize the available time to organize and complete work within given deadlines.

- Ability to communicate in writing clearly and concisely.

- Ability to find a solution for or to deal proactively with work-related problems.

- Ability to comprehend complex technical topics and specialized information.

- Ability to communicate effectively with others using the spoken word.

- Ability to take care of the customers’ needs while following company procedures.

- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

- High School Diploma or General Education Degree (GED) required, and four to ten years related experience.

- Associates or Bachelor's Degree strongly preferred.

- Some college strongly preferred. Prior experience in a parts department required.

- Prior experience in a customer service department required.

- Strong technical product knowledge required.

- Prior managerial experience required.

- Prior sales experience (retail and wholesale) required.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Working Conditions:

Parts department environment. Parts storage area may not have air conditioning.