Parts Advisor

Position Overview

A successful Parts Advisor will be highly organized, detail oriented, work well in a team environment and have a working knowledge of parts and mechanical maintenance. A top performer in this role will have direct experience with generator parts procurement and provide outstanding customer service to both the service department and over the counter customers.

Reporting Relationship: The Parts Advisor reports to the Generator Parts Manager.

Responsibilities/Accountabilities

Manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs

Perform physical inventory counts and ensure accuracy with inventory tracking software

Monitor inventory and stock levels in main and service truck warehouses

Receive parts stock and special-order parts in a timely manner

Track all parts movement within warehouses

Review work orders to identify service department part requirements

Procure, ship or stage all parts required for assigned work orders

Ship and track parts to remote technicians and customers ensuring on time delivery

Quote parts for the service department repairs accurately and in a timely manner

Identify and verify parts and equipment compatibility in accordance with applicable parts and service manuals

Work with Parts Manager to source new suppliers to reduce costs and improve quality

Ensure a safe working environment

Skills/Knowledge

Knowledge of parts inventory monitoring practices

Working knowledge of parts and service manuals

Experience with ERP and / or CRM platforms

Experience using Microsoft Excel

Excellent communication and customer service skills

Superior organization and problem-solving skills

Personal Attributes

Detail-oriented

Organized with strong special reasoning skills

Demonstrates honesty and integrity in work and relationships

Possesses strong work ethic and takes ownership of both company and client goals/objectives

Focused on understanding, meeting, and exceeding customer expectations

Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Travel Expectations

Occasional local travel within the Minneapolis / St. Paul area during normal working hours.

Qualifications

High school diploma or equivalent

3+ years' experience in related field

Standby power or generator experience preferred, but not required

Must be able to lift 50+ lbs. repeatedly

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Parts Advisor, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.