Window World

Part-time Customer Service Representative

LocationPooler, GA
Job TypePart-time
Salary$37,440-$43,680

About This Job


Part-time Customer Service Representative

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team in the window and door industry part-time 20-25 hours a week. The ideal candidate will have excellent communication skills and a strong ability to manage multiple tasks efficiently. This position plays a key role in ensuring a smooth customer experience from initial inquiry to post-installation support.


Job Description

We are seeking an dependable and experienced professional with these skills:

Excellent phone etiquette skills - ability to answer incoming phone calls and respond to customer inquiries professionally and promptly
Respond to customer emails with accurate and timely information
Schedule sales appointments and leads for sales representatives
Coordinate and schedule service appointment with customers
Order service parts from manufacturers as needed
Pull permits from local municipalities as needed
Schedule permit final inspections in accordance with local regulations
Maintain accurate records in company's CRM and scheduling systems
Work closely with internal teams (sales, service, operations) to ensure seamless customer service
Provide updates to customers regarding the status of their projects or service request
Proficient with multi-tasking and prioritizing
Must be very organized and detail oriented
Exceptional customer service skills
Strong computer skills and is able to learn new systems swiftly
Able to adapt in a fast-paced environment
Has strong interpersonal skills and is a team player
Takes initiative with all tasks
Manages customer service inquiries via in person, phone and email
Manages time efficiently and effectively
Identifies and assesses customer needs to achieve customer satisfaction
Excellent oral and written communication skills
Able to assess situations and be a proactive problem solver
Able to maintain a pleasant and positive attitude

All candidates must have the following qualifications:

High school diploma or equivalent required; associate's or bachelor's degree a plus
At least One Year Prior Experience in a customer service field in an office setting
Excellent verbal and written communications skills
Strong computer skills, including proficiency in Microsoft Office
Highly organized and able to manage multiple priorities simultaneously
Detail-oriented with a commitment to accuracy and follow-through
Ability to work independently and as part of a team
Must be able to pass a drug screen and background check


Preferred Skills:

Bilingual Spanish/English
Familiarity with building permit processes and local municipal codes
Basic understanding of window and door products and terminology

This position is Monday – Friday preferably from 9:00am –2:00pm, hours are flexible between 8:00am-4:00pm Monday- Friday if needed. Great position for parents or students seeking a flexible daytime schedule. Must have reliable transportation.


Job Type: Part-time


Pay: $18.00 - $21.00 per hour

Expected hours: No more than 25 per week


Shift:


Day shift


Education:

High school or equivalent (Required)


Experience:

Customer service: 1 year (Required)


Shift availability:


Day Shift (Required)


Ability to Commute:

Pooler, GA 31322 (Preferred)


Work Location: In person

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