Monument Resources LLC

Owner Relations Specialist

LocationLongview, TX

About This Job


Job description

We, Monument Resources, LLC, a leader in land services in East Texas and surrounding areas, are seeking an in-house Owner Relations Specialist to join our team. This candidate must be able to maintain exceptional customer service for our client, a large independent Oil and Gas company. The responsibilities of this role include resolving customer inquiries and/or accelerating the call to the appropriate person/ department. To be successful in this role, you should be an excellent communicator and an even better listener.

This is a full-time independent contractor position. The daily rate will be determined based on experience and qualifications during the interview process. Candidates must be able to commute to or relocate to Longview, Tx 75604 before starting work.


RESPONSIBILITIES INCLUDE:

Providing exceptional customer service by providing specific information regarding royalty payments, change of address requests, estate requirements, etc
Assisting customers effectively by resolving customer disputes in a timely manner
Completing supporting paperwork; Data entry as required
Using email interface and other online programs
Maintaining clear and concise records/ customer information
Responsible for working owner inquiries originating from emails, telephone calls (direct and hotline), and written correspondences
Strong analytical and communication skills; comfortable dealing with owners, peers, and management
Establishes and maintains effective relationships with owners, peers, and management
Ability to successfully manage multiple tasks and meet deadlines
Willing to work after hours, as needed, to meet deadlines
Seeks additional responsibilities as learning progression occurs
Continuing development in functional/technical skills
Adapts well to changes in responsibilities and workloads
Good problem solving and time management skills
Contributing to team success


EDUCATION AND QUALIFICATIONS:

Experience as a Customer support specialist or other, similar CS role
Title experience
Experience using a help desk platform, various Microsoft applications, and other data processing software
Outstanding communication and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling and active listening skills
Ability to tactfully navigate difficult customer disputes in stressful situations
Minimum 55 wpm typing
A high school diploma/ College degree a plus

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