American Electric Power

Operations Technician Senior - Principal

LocationColumbus, OH
Job Typefull_time
Salary$60,320-$89,440

About This Job


Job Posting End Date


07-13-2025

Please note the job posting will close on the day before the posting end date.


Job Summary

Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures.


Job Description


What You'll Do:

Respond to incoming support requests via phone, email, or chat in a timely manner.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Document all interactions and resolutions in the service desk ticketing system.
Escalate complex issues to higher-level support teams as necessary.
Provide guidance and training to end-users on software and hardware usage.
Monitor and follow up on open tickets to ensure timely resolution.
Assist in maintaining knowledge base articles and FAQs for common issues.
Participate in service improvement initiatives and contribute to team goals.


What We're Looking For:


Operations Technician Senior (SG5):

Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Experience: In addition to any experience required above, 4 years technical or relevant work experience is required.


Operations Technician Principal (SG6)

Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Experience: In addition to any experience required above, 7 years technical or relevant work experience is required.


Nice-to-have:

Previous service desk support experience
Strong customer service experience
Ability to work second shift a plus (We are hiring for first and second shifts)


What you’ll get:

Operations Technician Senior (SG5): $29.64 – $37.06/ hour

Operations Technician Principal (SG6): $34.80 – $43.50 / hour

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!


#AEPCareers


#LI-ONSITE


Compensation Data


Compensation Grade:


SP20-005


Compensation Range:


$29.64-37.05 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
22 days ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
30 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
over 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
2 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, TX
about 1 year ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
25 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.