FW Marsh Energy

Operations Support Lead – Shop & Field Coordination

Operations Support Lead – Shop & Field Coordination
Notice info
LocationHampstead, NC
Job Typefull time
Salary$45,000
On-site
Oil and Gas

About This Job

FW Marsh Energy LLC - Operations Support Lead – Shop & Field Coordination

Job Title: Operations Support Lead – Shop & Field Coordination

Location: Hampstead, NC (Onsite Required)
Reports To: Engineering Services Manager (Remote) / General Manager
Schedule: Monday-Friday, 8:00am – 4:30pm
Overtime: Occasional as needed, on-call rotation (shared 1 week per 3-4 weeks).
Compensation:
Benefits: Health insurance, Dental insurance, Vision insurance, Paid time off


About the Company:

FW Marsh Energy is a leading provider of highly skilled gas turbine service engineers and technical support to customers across the globe. As a trusted small business partner to major OEMs including GE, Baker Hughes, and Siemens, we pride ourselves on delivering unparalleled service through technical excellence, flexibility, and fast, reliable support. With approved repair facilities in both the UK and USA, we also specialize in gas turbine and generator component repair/overhauls, and tooling refurbishment and retrofits.

At FW Marsh Energy, you’ll be part of a team that values precision, continual improvement, and customer satisfaction.


Position Summary:

The Operations Support Lead is a key onsite role responsible for coordinating daily shop workflows, supporting field technician mobilizations, and ensuring seamless job execution across both field and in-house operations. Acting as the physical link between management, admin, and technicians, this position ensures jobs are properly staffed, equipped, and documented from start to finish.


Key Responsibilities:


Shop & Tooling Support:

Oversee shop and specialized field tooling: storage, maintenance & calibration, allocation and return for field assignments
Track and manage tool inventory, consumables, and part orders
Support basic fabrication and assembly of job kits or tooling packages
Validate and maintain shop job documents reviewing costs and timesheets for accuracy
Review/generate customer reports for shop jobs and activities.
Maintain readiness of shop/warehouse and associated equipment meeting EHS standards, performing routine inspections, and updating SDS files.


Field Team Coordination:

Maintain and update technician assignment schedule and availability
Assist with travel planning, mobilization logistics, and site prerequisite coordination
Onboard/offboard field staff and ensure all certifications are tracked and up to date
Support technicians with field work scope/reporting documentation accessing and navigating customer information systems and applications.


Documentation & Compliance:

Support internal and external quality audits ensuring accurate tool and job documentation
Maintain digital job logs and assignment records using internal systems (e.g., Access Database, Tool Tracking System)
Serve as onsite support for remote engineering and admin functions
Develop/improve job documentation and work instructions
Coordinate with management to develop proposals
Participate in internal and external meetings relating to field activities and tooling requirements


Ideal Candidate Profile:


Experience:

5+ years in technical coordination, field service dispatch, or shop operations
Familiarity with industrial or field service environments, with a strong understanding of compliance standards, safety protocols, and logistical requirements specific to Oil & Gas, Power Generation, Aviation, or Marine sectors.
Experience with domestic/international travel or logistics
Experience working with technical documentation (manuals, drawings, bill of materials, etc.)
Direct experience in the gas turbine sector preferably with aeroderivative units, including exposure to engine overhaul, tooling, or mobilization planning.
Comfortable operating in fast-paced, deadline-driven environments, where field readiness, resource planning, and execution timelines are critical.


Skills:

Strong organizational and multitasking ability
Proficient with Microsoft Office Suite and digital scheduling tools
Excellent communication and comfortable interfacing with technicians, management, and clients by telephone, email, and virtual conferencing platforms
Ability to manage multiple priorities/tasks and work well under pressure
High attention to safety and able to operate material handling equipment


Traits:

Reliable, hands-on, and highly detail-oriented
Self-starter with excellent follow-through and ownership mentality
Strong communicator, capable of bridging remote and onsite teams
Team player attitude; maintain flexibility within the changing business priorities


Job Type: Full-time


Pay: From $45,000.00 per year


Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:


8 hour shift


Application Question(s):

Do you have experience in technical coordination, field service dispatch, or shop operations? Please provide details.
Do you have experience in the oil & gas, power generation, aviation, or marine sectors? Please provide details.


Ability to Commute:

Hampstead, NC 28443 (Required)


Work Location: In person

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