Operations Manager

Job Type

Full-time

Description Operations Manager

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to

be Part of Something BIGGER! Pro-Tech, a Southern Home Services Company, is

looking for a dynamic-

Operations Manager to

join a thriving business that believes in work life balance and cares about YOU!

About This Role

We are seeking a dynamic

Operations Manager

to manage and grow a high-volume HVAC, Plumbing, and Electrical service business. This role requires a strategic leader who excels in increasing both revenue and profitability while maintaining and enhancing customer relationships.

Responsibilities include cultivating and strengthening customer relationships to ensure high levels of satisfaction and retention. You will need exceptional hiring abilities, provide ongoing training, and use motivational skills to develop and lead a high-performing team. You will also be expected to develop and implement effective procedures and set clear goals that align with company policies and our mission. Building strong working relationships with colleagues, other managers, owners, and associates, and contributing to a positive and collaborative work environment are crucial.

If you are a results-driven leader with a passion for operational excellence and team development, we invite you to bring your expertise and enthusiasm to our growing company.

In This Role, You Will Be Responsible For

As an Operations Manager, you will play a crucial role in driving the success of our company by:

- Managing the HVAC, Plumbing, Electrical, Purchasing, Dispatch, and Warehouse departments, collaborating with department heads to achieve company goals and objectives.

- Contributing to the formulation and execution of the company’s strategic plan, working across all organizational levels to meet objectives.

- Ensuring adherence to processes and procedures, tracking progress, adjusting strategies as needed, and taking corrective actions to maintain efficiency.

- Planning and justifying manpower, staffing, tools, and investments necessary for effective and timely work execution.

- Adhering to all safety regulations and company policies to maintain a secure work environment.

- Monitoring departmental budgets, goals, and objectives, taking actions to achieve profitability, analyzing reports to identify areas for improvement, and addressing customer feedback.

- Managing escalated client conflicts effectively to maintain positive relationships.

- Maintaining regular meetings with direct reports and their teams, planning and presenting updates on departmental initiatives to ensure alignment with company goals and providing constructive feedback.

- Facilitating strong relationships between Operations and Sales teams to minimize costs and delays by managing project details, recalls, inspections, changes, and discrepancies.

- Overseeing facilities management, vehicle inspections, maintenance, and repairs to protect company assets.

- Directing the team’s operational and functional duties as outlined by management.

- Additional duties as assigned.

Required Qualifications

- Minimum 3 years of management experience in an HVAC, Plumbing/Electrical service business and/or a related field.

- Proficient in quality management principles and effective communication.

- Experienced in management and conflict resolution.

- A valid driver’s license with at least 3 years’ driving experience is required.

- Knowledgeable in supervisory principles, practices, and techniques.

- Persistent in achieving objectives and overcoming challenges.

- Sales-driven with the ability to lead and motivate both sales and operational staff.

- Strong computer skills, including proficiency with Microsoft applications.

- Committed to delivering excellent customer service.

- Demonstrated leadership and coaching abilities.

- Highly organized with the capability to manage multiple tasks, prioritize effectively, and meet deadlines.

- Positive attitude and customer-oriented approach.

- Excellent written and verbal communication skills.

- Strong problem-solving and analytical skills.

- Adaptable, flexible, and innovative team player.

Preferred Qualifications

- HVAC, Plumbing and Electrical industry knowledge and experience desirable.

- Experience using Service Titan is highly preferred

The Physical Requirements Of This Job Include

- Perform work while sitting and/or standing at an individual work station or office

- Communicate verbally via phone or other communication device.

- Ability to stand, walk and sit; talk or hear, both in person and by telephone

- Use hands to type, handle or feel objects or controls; reach with hands and arms.

- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.

- Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

- Weekly Paychecks

- Paid Time Off and Paid Holidays

- Comprehensive Medical, Dental and Vision Benefits

- Health savings accounting

- Flexible spending account

- Company Matched 401k

- Growth Opportunities

- Employee discounts

- Company paid short term life insurance

- Long term insurance

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace

.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.