Operations Manager

Ohm: Operations Leader

At Ohm, we're revolutionizing the future of maintenance and fieldwork by seamlessly blending human expertise with cutting-edge technology, creating smarter, more reliable, and efficient solutions for a connected world. In the EV space, we’re building a robust network of skilled technicians to maintain the reliability and efficiency of electric vehicle (EV) charging stations. Our mission is to ensure EV owners enjoy a seamless charging experience as we expand operations across the United States.

We’re seeking an Operations Leader to join our growing team and take ownership of technician coordination, training oversight, and operational excellence. If you’re passionate about clean energy and have the organizational skills to manage field operations effectively, this role is for you.

Responsibilities

● Recruitment and Training Coordination

○ Hire, onboard, and schedule technicians to meet service demands.

○ Ensure all technicians complete our training modules and are properly certified for EV charger maintenance.

● Field Operations Management

○ Use our custom software stack and other tools to schedule and monitor technician visits.

○ Ensure technicians are punctual and prepared for on-site work.

○ Troubleshoot field issues with technicians and provide timely solutions.

● Client and Stakeholder Communication

○ Communicate technician arrival times with site hosts. ○ Ensure a seamless coordination process between hosts, technicians, and internal teams.

● Software and Process Familiarity

○ Become an expert in Ohm’s platform and internal processes.

○ Develop and improve standard operating procedures for onboarding, training, and scheduling.

● Performance Tracking

○ Monitor and analyze technician performance metrics.

○ Proactively identify and address gaps in training or process adherence.

Requirements

● Experience

○ Proven track record in operations, logistics, or field management roles.

○ Experience hiring, training, and coordinating technicians or contractors is highly preferred.

● Skills

○ Strong organizational skills and attention to detail.

○ Proficiency with scheduling and workforce management tools (e.g., Connecteam).

○ Excellent communication and problem-solving skills to support field technicians.

● Knowledge

○ Familiarity with EV charging infrastructure or willingness to learn about ChargePoint and EVSE company systems.

○ Understanding of technician training and compliance processes.

● Other

○ Ability to work effectively in a remote environment with occasional travel.

○ A passion for clean energy and contributing to a sustainable future.

Benefits

● Competitive salary with performance-based incentives.

● Health, dental, and vision insurance options.

● Paid time off and flexible working hours.

● Opportunities for growth in a rapidly expanding industry.

● Be part of a mission-driven team contributing to the EV revolution.

Join Ohm

Job Types: Part-time, Contract

Pay: $70,000.00 - $75,000.00 per year

Expected hours: 40 – 50 per week

Benefits:

Schedule:

Work Location: In person