Operations Manager

Key Responsibilities:

1. Team Management

o Supervise, train, and mentor a team of operational staff

o Conduct regular performance reviews and provide constructive feedback

o Foster a positive and collaborative work environment

2. Customer Service

o Maintain high levels of customer satisfaction through effective service delivery

o Create customer quotes ensuring accuracy and fast response times

o Handle escalated customer complaints and resolve issues in a timely manner

o Implement customer feedback to improve service quality

3. Operational Efficiency

o Monitor and evaluate daily operational activities

o Implement and maintain efficient workflows and processes

o Identify and resolve any operational issues promptly

4. Quality Assurance

o Ensure all operations comply with company policies and standards

o Conduct regular audits and inspections to maintain quality control

o Address and rectify any deviations from quality standards

Education/Experience/Training:

2-5 years’ experience leading a team preferred

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Work Location: In person