WEC Energy Group

Operations Clerk

LocationOshkosh, WI
Salary$56,160-$74,880

About This Job

WPS, a subsidiary of WEC Energy Group, is seeking an Operations Clerk in our Oshkosh, Wisconsin location.


Job Summary

The Operations Clerk provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, and creating and routing job packets.


Job Responsibilities

Process third-party billings

Process Work Requests
+ create, run and maintain queries in the work management system + update job tasks as required + process information updates + create job packets, including equipment tags + request locates + release job to construction and maintenance personnel + job closings
Customer Information System
+ process daily orders
System Resource Updates
+ examples of systems to include (ARCOS, Resource Tracker and OM Web)
Handle Customer Requests
+ communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
Monitor Operations Communications
Monitor radio, pagers, and telephone for support of crews
Maintain Records
+ enter information into appropriate systems and filing records.
Assist in Resource Scheduling
+ coordinate routine gas and electric work to construction and maintenance personnel
Maintain Quality Service
+ follow distribution standards, company policies, and procedures + provide necessary support for customer restoration efforts and gas emergencies


Minimum Qualifications

High School Diploma, HSED, or GED

Three years customer service experience
Experience with computers, including window-based pc environment


Preferred Qualifications

Delivery of customer service and sales; including inbound/outbound calls


Testing requirements

Basic Clerical Aptitude test (BCAB aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information. Suggested Preparation: Review of basic arithmetic skills such as addition, subtraction, multiplication, division, percentages; review rules of grammar, spelling, punctuation; and alphabetizing or putting items in order.


End Date: 05/22/2025


Minimum Posting Range: $27.31


Maximum Posting Range: $36.30

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.


WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Legal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements

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