Hallmark Housekeeping Services Inc.

Operations Assistant

LocationHenrico, VA
Job TypeFull-time
Salary$65,000-$65,000

About This Job


Corporate Overview:

Hallmark Housekeeping Services Inc. is Canada’s premium commercial janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well-being of all members of our team.


Position Summary:

The Operations Assistant is responsible for managing janitorial operations across a portfolio of contract locations, ensuring the highest level of service is consistently delivered to our customers. Reporting directly to the Operations Manager or Regional Director, this role demands strong organizational skills, a customer-focused mindset, and the ability to adapt in a dynamic environment. While the position is primarily scheduled for afternoon and evening hours, flexibility is required, as daytime or weekend may occasionally be necessary to meet operational needs.

The successful candidate will possess strong time management and problem-solving skills, demonstrate sound judgment, and be comfortable working both independently and collaboratively. They must be able to manage competing priorities, communicate effectively with diverse teams, and remain adaptable in a fast-paced environment.

The ideal candidate is enthusiastic, self-motivated, and detail oriented. They take pride in their work, maintain a positive attitude, and are eager to learn and grow within the organization. A strong sense of accountability, a collaborative spirit, and a passion for delivering high-quality service are key to thriving in this role.

The responsibilities of this position include but are not limited to:

Managing the cleaning operations for a portfolio of contract locations, ensuring a high level of quality at all sites
Liaising with property management and building tenants to ensure their needs are being met
Following operating budgets for each job location
Ensuring that Site Supervisors and staff are complying with all company and building policies and procedures
Attending performance meetings and other scheduled joint review meetings with customers
Troubleshooting challenging situations and finding effective and lasting solutions
Performing scheduled cleaning inspections at contract locations as required
Ensuring that all service contracts are being adhered to, and that Key Performance Indicators are being met
Responding to and assisting in any emergency situations


Qualifications:

At least 5+ years experience, preferably in the cleaning, facilities or service industry
Proven leadership skills with the ability to motivate and empower people
Advanced interpersonal skills, and passion for providing exceptional customer service
Business writing skill
Detail oriented, with an internal desire to do things properly and thoroughly
Ability to work efficiently and manage a large workload in a demanding and fast-paced environment
Experience working in both union and non-union environments
Knowledge and understanding of cleaning procedures, techniques, products and equipment
Ability to speak fluently in English – bilingual or multilingual is a plus
Strong computer and technical skills, with proficiency in MS Office (PowerPoint, Excel, Word, Outlook) and Adobe


Flex Work:

Due to the nature of this position, working from home will be limited, however permitted where possible.

If you are interested, please submit your resume to careers@hallmarkhousekeeping.com May 26th, 2025


Job Type: Full-time


Pay: $65,000.00 per year


Benefits:

Dental insurance
Health insurance


Schedule:

Monday to Friday
Weekends as needed


Work Location: In person

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