Operations Analyst I/II (Midlothian)

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

Operations Analyst I:

- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.

- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.

- Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to maintaining accurate information and movement in Crew Manager.

- Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.

- Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence.

- Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.

- Recognizes the financial impact of gathering and maintaining accurate information in all systems. Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable.

- Prioritizes, dispatches and manages streetlight work. Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing, and job closing.

- Specific duties may vary by location based on local office and operational needs.

Specific duties may vary by location based on local office and operational needs.

Operations Analyst II:

- Has complete knowledge and is proficient in all Systems and Applications used by Operations Analyst I.

- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.

- Able to perform as Local Storm Analyst.

- This position must travel for storm restoration purposes.

- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.

- Schedules and manages other non-emergency customer requested work in a timely and cost- effective manner to ensure superior customer service.

- Provides accurate and timely information to customers and first line resolution to customer complaints.

- Accurately reports outages to customers' accounts.

- Uses knowledge to approve complex SROL reports.

- Accurately manages Estimated Restoration Times to customers.

- Maintains scheduling, reporting and follow up of the Local Office.

- Provides timely and accurate data for continual Service Reliability improvements.

- Perform other duties as assigned.

Required Knowledge, Skills, Abilities & Experience

Operations Analyst I:

- The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

- 2+ years of demonstrated related experience

- Basic knowledge of distribution and transmission systems

- Ability to handle constantly changing and emerging priorities

- Ability to address multiple tasks simultaneously

- Maintains a working knowledge of Customer Core, Work Manager, TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software

- Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution; Demonstrated sound analysis skills.

Operations Analyst II:

- Minimum of 2+ years directly-related experience + an Associate's degree OR 4+ years of directly-related experience (+ a High School diploma or GED). Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.

- Successful completion of the OATP Development Program and associated testing.

- Full knowledge of distribution and transmission systems.

- Interpersonal skills.

- Verbal and written communication skills.

- Customer service.

- Analytical thinking.

Good computer skills and demonstrated proficiency working in using various software applications such as Customer Core, Work Manager, GIS, Mainframe Applications, TRS, TRSi,- -Optimizer, Risk Master & Street Light Outage System, NJUNS and ARCOS.

- Microsoft Office and other Windows-based applications.

- Problem resolution skills.

- Ability to address multiple tasks simultaneously.

- Able to handle constantly changing and emerging priorities.

- Demonstrated sound analysis skills.

Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution; Demonstrated sound analysis skills.

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Must be available for planned and emergency overtime.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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