Smith Fence Inc

Operational Customer Service Representative

LocationClearwater, FL
Job TypeFull-time
Salary$41,600-$47,840

About This Job


OPERATIONAL CUSTOMER SERVICE REPRESENTATIVE:

Job Title: Customer Service Representative (CSR) – Temporary Fence


Position Summary:

We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to support our Temporary Fence division. The CSR will be the first point of contact for customers, handling inquiries, providing rental information, preparing quotes, and coordinating installation schedules. This role bridges communication between customers, field crews, and internal teams to ensure a smooth and professional service experience from start to finish.


Key Responsibilities:

Respond promptly and professionally to incoming calls, emails, and ITB (invitation to bid) inquiries
Provide accurate information on temporary fence products, rental terms, pricing, and installation services
Prepare and issue detailed quotes and estimates based on customer needs and site specifics
Schedule fence installations and removals, coordinating with field crews, and operations teams
Address customer questions, issues, and complaints with a problem-solving mindset; escalate concerns when necessary
Collaborate with sales, operations, and logistics teams to ensure timely service delivery
Perform administrative tasks such as filing, reporting, and data entry
Maintain customer records and support CRM and job tracking systems
Get involved with collections as needed with past due accounts


Requirements:

High school diploma or equivalent; coursework or certifications in customer service or related fields are a plus
Prior customer service experience, with the construction industry is a plus but not required, rental equipment sales, or fencing industries, call center experience
Excellent verbal and written communication skills with strong phone etiquette
Ability to multitask, prioritize, and thrive in a fast-paced environment
Problem-solving skills with a professional, customer-first attitude
Familiarity with temporary fencing and installation processes is a plus (will be trained if no experience)
Proficient in Microsoft Office and CRM or estimating software
Dependable, organized, and a strong team player
Ability to work as an individual but also in a collaborative environment


Working Conditions:

Office-based role with regular interaction with field and office staff
Standard business hours (Monday to Friday); occasional extended hours during peak seasons
May attend networking or customer events during or after business hours


Physical Requirements:

· Prolonged periods of sitting at a desk/worktable and/or working on a computer.


· Bending, reaching, pulling, good hand-eye coordination.

· Must be able to lift up to 15 pounds.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodation.


Employee


Signature:______________________________________ Date_______________________


Job Type: Full-time


Pay: $20.00 - $23.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:


8 hour shift


Ability to Commute:


Clearwater, FL (Required)


Ability to Relocate:

Clearwater, FL: Relocate before starting work (Required)


Work Location: In person

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