Customer Service Manager

Customer Service Manager

Think Utility Services, Inc. is a nationally recognized multifamily, sub-metering and utility billing provider with headquarters in Clearwater, FL. Our customer service team has an industry leading 4.7 Google rating. We are looking for an experienced, upbeat and innovative manager to lead that team.

Key Objectives and Tasks:

· On-boarding and training new customer service representatives

· Initiating and overseeing new employee training

· Providing continuing training for all team members

· Working with and ensuring the team meets Google rating targets

· Overseeing CSR commission program

· Taking and resolving escalated calls

· Following up with disaffected customers with the goal of making them satisfied clients

· Supporting the customer service team members to ensure they are successful

· Producing customer service reports for management

· Updating customer service training material

· Reviewing and recommending customer service policies and procedures

Qualifications

Job Type: Full-time

Salary: $44,500 – $48,500 annually

Benefits:

· $500.00 Sign on Bonus

· Health Insurance

· Dental Insurance

· Vision Insurance

· Excellent vacation policy

Schedule:

· Day shift (no night work)

· Monday through Friday (no weekends)

Supplemental pay types:

•

Commission for sales

Education:

Experience:

•

Customer Service Management

Work Location:

•

One location

Paid Training:

•

Yes

This Job Is Ideal for Someone Who Is:

Work Location: One location

Job Type: Full-time

Pay: $44,500.00 - $48,500.00 per year

Benefits:

Shift:

•

Day shift

Ability to Commute:

Ability to Relocate:

Work Location: In person