Refuel Operating Company

Restaurant Manager (Church's Chicken)

Goose Creek, SC

Full-time

About This Job

Restaurant Manager

Position Description

Refuel Operating Company

Job Title: Restaurant Manager

Reports To: Store Manager

Job Overview: As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

What we ask:

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Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.

•

Supervise and train employees in the restaurant.

•

During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.

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Ensure that employees are clean and neat in appearance.

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Personally demonstrate that customer needs are the highest priority.

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Ensure food safety, quality and accuracy of orders.

•

Resolves customer complaints quickly while maintaining positive customer relations.

Responsibilities and Duties:

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Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)

•

Conducts oneself as a role model within established store decorum guidelines as defined in training

•

Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed

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Ensure all employees are upholding strict food safety standards

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Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved

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Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage

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Train each new employee in the existence and proper use of the Open Door Policy

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Submits maintenance requests in Mpulse in a timely manner

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Coaches and develops Sales Associates & Assistant Manager

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Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable

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Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training

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Attends Manager trainings as required by the Company

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Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding

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Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions

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Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly

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Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8:00am

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Conduct a minimum of one cash audit weekly

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Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store

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Ensures up-to-date menus and promotional marketing are executed in a timely manner

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Monitors and proactively minimizes perishable food waste

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

Benefits:

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Paid time off

•

Health insurance

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Dental insurance

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Vision insurance

•

Life insurance

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Disability insurance

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401(k)

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401(k) matching

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Referral program

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Employee discount

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Paid training

Job Type: fulltime

Schedule:

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10 hour shift

•

Weekend availability

•

Monday to Friday

Education: No education required

Restaurant Manager (Church's Chicken)

About This Job

Restaurant Manager

Position Description

Refuel Operating Company

Job Title: Restaurant Manager

Reports To: Store Manager

What we ask:

Responsibilities and Duties:

﻿

Benefits:

Job Type: fulltime

Schedule:

Education: No education required

Work location: On-site

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