Office Svcs 1/Computer Support 1

Union Position

Computer Support; Portland , Oregon (US-OR)

Regular FT

Posting # 5059

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, We’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. General Purpose (Office Services 1):

Performs duties to support Office Services including mail metering, shipping and receiving, and motor messenger duties. General Essential Functions (Office Services 1):

Manages room setups for onsite meetings.

Performs facilities related work and reports findings to supervisor (inventory checks, site inspections, etc).

Operates, maintains, and troubleshoots various equipment required for the timely processing and distribution of bills and other mailings such as the metering machine and custom envelope printer.

Tracks supplies needed for completing mailings and reorders as needed.

Sorts and delivers mail.

Processes incoming and outgoing USPS First Class, USPS Priority, and expedited mail. Researches and tracks packages upon request.

Performs software updates to systems as needed.

Prepares a variety of reports and documents. Ensures accuracy and compliance.

Communicates with departments, districts, and service centers to ensure accuracy in mail and continuous flow of mail.

Must be knowledgeable of company and USPS policies and procedures regarding all aspects of mail and be able to interpret and explain said policies to others.

Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.

Operates Company vehicles in compliance with state/local laws and Company policies and procedures.

Performs other tasks as required, including those in lower levels as referenced in the CBA, with training as needed.

Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.

Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.

Maintains punctual, regular, and reliable attendance.

Demonstrates the Company’s core values and complies with all Company policies and procedures. Essential Function Requirements (Office Services 1):

Basic math and reading skills.

Knowledge of USPS, FedEx, UPS and company mailing standards preferred.

Knowledge of SC Logic Tracking system, Endicia, EMS, FedEx and USPS software preferred.

Typing at 35 wpm.

Data entry skills of 6,000 kph with 90% accuracy.

Valid OR/WA driver’s license, any required certifications and/or endorsements, and satisfactory driving record.

Ability to multi-task effectively and manage multiple deadlines.

Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.

Basic ability to access, input, and retrieve information from a computer using Microsoft software.

Ability to deal with sensitive information in a confidential manner.

Ability to stand/walk 4-8 hours per day.

Must be able to lift up to 60 lbs.

Basic knowledge of Company’s organization, inter-relationships, policies, procedures, processes and department/work specific requirements.Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.

Qualification Period: 6 months General Purpose (Computer Support 1):

Operates IBM Power series computer system and multiple Windows, Unix or Linux based systems. General Essential Functions (Computer Support 1):

Creates, edits, submits and monitors scheduled production runs using both IBM’s advanced job scheduler and manual processes, to include deviation reporting, creating and sending files to customers and outsource vendors.

Prioritizes sequence of production runs as necessary to meet scheduled and changing deadlines to support customer and vendor needs.

Produces and prints locally as needed critical, confidential, and sensitive production checks, advices, and reports.

Communicates with users/programmers and outside vendors to identify, troubleshoot and implement solutions for processing issues and abends. Escalates issues as necessary.

Operates and maintains local printer, including correcting system and equipment malfunctions. Maintains necessary supplies.

Creates and updates the documentation and instructions needed to perform these roles and functions.

Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.

Performs other tasks as required, including those in lower levels as referenced in the CBA, with training as needed.

Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.

Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.

Maintains punctual, regular, and reliable attendance.

Demonstrates the Company’s core values and complies with all Company policies and procedures. Essential Function Requirements (Computer Support 1):

Two years experience in computer operations.

Previous experience working with printers is preferred.

Knowledge of IBM Power series systems and IBM advanced job scheduler.

Basic math and reading skills.

Basic ability to access, input, and retrieve information from a computer.

Data entry skills of 6,000 kph with 90% accuracy.

Ability to establish priorities, balance multiple assignments, and adapt to changing priorities while maintaining accuracy and meeting established deadlines.

Basic knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements.

Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.

Ability to deal with sensitive information in a confidential manner.

Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop.

Must be able to differentiate and correct print quality issues for printed text and graphics.

Qualification Period: 6 months

What we offer:

Health & Wellness -

Rich health insurance benefits with competitive employer contribution

Free access to an online wellness resources platform

Work Life Balance -

Start with 16 PTO Days (Amount varies based on accrued work hours)

10 paid holidays and 3 floating holidays

3 weeks paid parental leave

Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups

Numerous volunteer and community engagement opportunities

Financial -

Competitive 401K company contribution and match

15% discount on NW Natural stock through Employee Stock Purchase Program

Up to $5250 a year in tuition reimbursement

Wellness incentive program

Discounts -

20% off natural gas service

Up to 30% discount at NW Natural Appliance Center

TriMet Pass for all HQ employees

Generous discounts with Verizon & AT&T Wireless

Hourly Rate: $36.48

https://www.nwnatural.com/about-us/the-company/careers

Deadline: 3/25/25

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.