Non-Electrically Qualified Collector - Physical - PA Revenue Operations - Waynesboro Service Center

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

Job Title

Revenue Operations

Non-bargaining / Non-Electrically Qualified - Collector

This is an open position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy, Corp.

This position is part of Revenue Operations and reports to the Supervisor, Operations.

Responsibilities:

This position performs a variety of duties in accordance with the Company's customer service standards to encourage the collection of delinquent accounts. Daily assignments are prepared in an electronic format (handheld computer), and paper documents for the explicit purpose of addressing delinquent residential and nonresidential accounts.

- Retrieving and organizing daily collections work.

- Making customer contact at individual customer locations to address past due balances.

- Delivering field notices in compliance with various state regulations.

- Terminating accounts for nonpayment via Over the Air / Remotely if satisfactory payment is not received/verified.

- Troubleshooting technical issues with computer, tablet, phones, and other communication devices.

- Participation in emergency work within and outside Operating Company service areas and assisting with meter services work as required.

- Communicating with customers in person, in accordance with the Company's customer service standards. Maintaining, explaining, implementing, and remaining current regarding credit policies and procedures in compliance with Company and State and Federal regulatory rules and regulations.

- Adhering to all safety rules and guidelines established by the Company and utilizing all safety and personal protective equipment assigned to ensure a safe working environment.

- Documenting and informing supervision of adverse safety conditions regarding meters, meter sockets, electric services and lines, and unauthorized use investigation conditions.

- Training and instructing other employees as requested.

Performing other duties as assigned.

Qualifications

- Minimum of a High School Diploma or GED with equivalent work-related experience.

- Ability to work safely and follow applicable safety rules relative to work assignment or related field experience is a requirement.

- Extensive knowledge of the Operating Company's service areas, and knowledge of basic electricity is considered a plus.

- Meet Company standards regarding physical fitness, personal conduct and appearance, attendance, work performance, safety practices, and supervision required.

- Manual dexterity to operate handheld devices and accurately input information, ability to do considerable walking or driving, ascend and descend steps and ladders, work in all weather conditions and to navigate across rough terrain.

- Ability to lift and carry more than 25 pounds.

- Ability to read and report meter data accurately, read and take appropriate action based upon reports and work orders, deal with customers and the public in a professional and courteous manner.

- Ability to deal with potentially dangerous animals.

- Ability to communicate effectively and operate two-way radios, telephones, cellular phones, and other communication devices and write legibly and maintain accurate records and reports.

- Must have the ability to organize work, plan routes and maintain accurate records and reports.

- Must be receptive to feedback and measurement.

Valid motor vehicle operator's license and appropriate vehicle insurance is required.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Nonexempt-Hourly

Employment Type

Full-time

Facility Site

Waynesboro Service Center

City

Waynesboro, PA

FirstEnergy Human Resources Team