Mobile Workforce Operator or Senior - Temporary

If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

04/27/2025 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

05/29/2026

Exemption Status:

Non-Exempt

Pay Range:

$37.25 - $50.16 Hourly

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Mobile Workforce Operator or Senior to join our Power Supply team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

What does a Mobile Workforce Operator do for us?

The Mobile Workforce Operators interact daily with Regional System Operators, Regional Metering Operations, Regional Coordinators, Field Service Coordinators, Field Service response personnel, Customer Service Center, and local field offices. They ensure accurate assignment and completion of dispatched jobs, including outage orders, trouble orders, service investigation orders, and service orders through utilization of the Outage Management System (OMS), mapping application (PragmaGeo), and Mobile Workforce Management application (MWM), in conjunction with AclaraOne, Fuse On-Call Roster, Sentry View, and DD Viewer. It’s essential to have a strong working knowledge of Idaho Power’s work practices and safety policies.

The primary focus is dispatching emergency and same day work, with a strong emphasis on monitoring and dispatching all other orders within the prescribed timelines according to Idaho Power’s and the PUC’s working rules. This individual is responsible for accurately assigning all mobile jobs to field personnel each morning, and ensuring routes are efficiently optimized. This includes orders created by the Customer Service Center and Service Specialists throughout the day for metering and lines personnel using the OpenGrid Field application.

They’re also responsible for meeting the lines best practices, metering process expectations, and the Customer Service Center quality expectations. Will ensure outage duration accuracy for reliability metrics, accurate estimated time of restoration, and outage probable cause for the customer facing outage map. The Mobile Workforce Operator is the primary point of contact as it relates to emergency and mobilized work. This position works within Load Serving Operations Regional Dispatch Center and requires working a rotating 12-hour 24/7 shift, as well as being available for emergency “on call” as needed.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:* The life cycle of outage and trouble orders, as well as service orders and service investigation orders

Preferred:* Thorough understanding, from either education or training of the Idaho Power service territory, distribution system, and sub transmission system; both overhead and underground

Skills in:* Effective oral and written communication

Ability to:* Multi-task under extremely stressful situations for long periods of time

MINIMUM REQUIREMENTS

Mobile Workforce Operator:

Education:* High school diploma or GED

Experience:* 3 years metering, field services, utility customer service or other relevant operations focused position

OR* An equivalent combination of higher education and years of experience

Preferred:* Prior experience in dispatching and/or utility operations

Senior Mobile Workforce Operator:

Education:* High school diploma or GED

Experience:* 1 year operating an Outage Management System

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION

Within the scope of the tasks identified, this position operates independently with oversight from the Mobile Workforce Operations Leader, and/or the RSO Floor Leaders. Job requires after hours on-call support and may require out of town travel and/or overnight stays. On occasion, some overtime may be expected for this role.

Temporary employees are eligible to apply for internal job postings. Internal, regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job classification. In order for your current position to be held for your return, qualified employees must have supervisory approval to participate and have been in their current position for at least six months.

Competencies:

Adaptability, Building Customer Loyalty, Decision Making, Initiating Action, Quality Orientation, Stress Tolerance

__________________________________Need Assistance Completing Your Application?Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.comIdaho Power is an Equal Opportunity EmployerWe're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.