Meter Services Technician I/II

Under immediate (Meter Service Technician I) or general (Meter Service Technician II) supervision, performs a wide variety of customer service duties in the installation, maintenance, repair, and servicing of residential and commercial meters, ; retrieves water usage and consumption data from meters for billing purposes; performs routine to complex duties related to water service turn-ons/offs, investigating customer billing issues, and interacting with customers: Meter programming and operational knowledge of Automated Metering Infrastructure (AMI) as related to customer billing, usage reports, and assists in system administration tasks. Performs related duties, as assigned.

CLOSING DATE & TIME: July 15, 2025, 4:00PM Pacific Time

DISTINGUISHING CHARACTERISTICS

Meter Services Technician I: This is the entry-level classification in the Meter Services Technician series. Initially under close supervision, incumbents learn and perform routine customer service duties in the field such as retrieving water usage and consumption data from meters and turning water service on and off. Performs a variety of water services for District customers in the field ranging from turning on water service, answering general customer questions and ensuring routine repairs are performed. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Meter Services Technician II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Meter Services Technician II: The Meter Services Technician II is the fully qualified journey-level classification in the Meter Services Technician series. Incumbents are responsible for performing complex customer service and meter repair tasks in the field, interacting with customers and dealing with more complex situations requiring greater experience and independent judgment. Incumbents work under minimal supervision while exercising independent judgment within established systems and procedures. Positions at this level are distinguished from the Meter Services Technician I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Senior Meter Services Technician in that the latter performs the more complex work assigned to the series, such as dealing with difficult or sensitive customer meter-service problems, unauthorized service, and delinquency issues and/or providing technical and functional direction over lower-level staff.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Meter Services Technician I) to general (Meter Services Technician II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

BENEFITS: For an overview of EMWD's excellent benefits package please click on the following link: EMWD Benefits Summary

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EMWD’s mission is to deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable services.

EMWD is a leader in sustainability efforts that provide long-term benefits to the environment and establishes EMWD as an industry front-runner in adapting to climate change. We have invested in solar energy programs that provide significant environmental benefits, are modernizing our fleet vehicles to be further reliant on clean energy, and have a long-term strategic priority to further reduce our carbon footprint while reducing financial impacts to customers.

Required Skills

Knowledge of:

Ability to:

Required Experience

Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Education:

Licenses/Certifications: