Member Services Representative I

Join Golden Valley Electric Association as a Member Services Representative I in the vibrant city of Fairbanks, Alaska. This position offers an exciting opportunity to be a key player in fostering positive member relationships while working within a dynamic team. With a competitive pay rate of $26.28 Hourly Grade 6 DOE, your contributions will be valued and rewarded. You will have the chance to enhance your professional skills while engaging with diverse members of the community. By helping others find solutions, you will be making a direct impact on the lives of our members and the mission of the cooperative.

Embrace this chance to be part of an innovative team dedicated to service excellence and cooperation. You can get great benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Bereavement Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join us and elevate your career in a rewarding environment where your efforts truly matter.

A LITTLE ABOUT GOLDEN VALLEY ELECTRIC ASSOCIATION

GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

WHAT IT'S LIKE TO BE A MEMBER SERVICES REPRESENTATIVE I

As a Member Services Representative I at Golden Valley Electric Association, you will play a crucial role in supporting our members through one of our three key sub-departments: Frontline, Billing, or Credit. In the Frontline department, you will serve as the initial point of contact, assisting members with account creation, payments, outages, and general information about the cooperative while maintaining a calm and professional demeanor during high-stress situations. In Billing, your attention to detail will be essential as you analyze and explain bills, set up budget billing, and address usage inquiries. In Credit, you will assist members facing disconnection or financial hardship by establishing payment arrangements and guiding them toward available resources.

Your strong communication skills and empathy will be instrumental in building trust and delivering high-quality service, ensuring that our members feel supported and informed every step of the way.

WHAT YOU NEED TO BE SUCCESSFUL

To excel as a Member Services Representative I at Golden Valley Electric Association, candidates must possess a blend of skills and experience vital for delivering exceptional service. A high school diploma or equivalent is required, along with two years of direct customer service experience in a service industry, and at least one year of cash handling experience. Successful representatives will demonstrate strong communication skills and empathy, enabling them to connect effectively with members. Proficiency in using customer service software and tools is essential for managing accounts and processing transactions efficiently.

Knowledge and skills required for the position are:

+ High school diploma or equivalent required. + Two years' experience working in a direct customer service-related capacity in a service industry. + At least one year of cash handling experience.

READY TO JOIN OUR TEAM?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. We're looking for talented individuals like you to join our team and help us achieve our goals.