Member Service Representative (Altavista, VA)

Southside Electric Cooperative (SEC) is seeking a service-driven Member Service Representative at our office in Altavista, Virginia.

Our dedicated Member Service Representatives are responsible for responding to requests for electric service, information, and resolving complaints of Cooperative members in a prompt and courteous manner. We aren't your typical customer service environment. Our members aren't just our customers, they are also owners along with us. We have high expectations that they will receive a quality of service that is unmatched by any industry. Maybe that's why the majority of our Member Service Representatives stay with us through retirement age.

You've been working in the Member/Customer service field for at least three years. Experience working for an Electric Cooperative or utility is highly preferred.

What will you do if hired?

Education and Knowledge

You are knowledgeable in general office practices and procedures with an understanding of basic accounting practices, rates, and regulations. You can efficiently operate office equipment including, but not limited to, voice terminal, personal computer/printer, facsimile, copier, ten-key calculator and scanner. You are proficient with Microsoft Office tools including Outlook, Excel, and Word. The ability to analyze and process information and recommend solutions is one of your best qualities. Knowledge of Cooperative processes, procedures, and operations is a plus.

Our Altavista Member Service Representatives must reside within sixty minutes legal drive time of our District Office located in Altavista, VA. There is no relocation assistance available for this position. Candidates already residing in the required area will receive priority consideration.

At Southside Electric Cooperative, our members are our priority. We are not intimidated by adverse situations, and we know extra hours will be necessary during emergencies. Like you, we are always ready to roll up our sleeves and get to work when the workload demands. While other businesses close their doors during inclement weather, we report to work to serve our members, any time, night, or day.

Benefits

Because SEC employees take great care of our members, we reward them with a very competitive salary and an excellent benefits package that includes:

NO RECRUITERS OR AGENCIES!

Documents to establish identity and employment eligibility are required. Offers of employment are conditional upon a negative alcohol and controlled substance test.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.