Member Qualification Specialist

About Base

Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future.

Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money.

Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.

About The Role

As a Member Qualification Specialist, you’ll be the first critical checkpoint in delivering a seamless experience to new Base members. Your primary responsibility will be to review submitted photos of members’ homes, confirm they submitted everything we need, and follow up with members to request any missing or unclear information. You’ll play a key role in qualifying homes for our service, ensuring every installation starts on the right foot. This role sits at the intersection of operational detail and member communication - perfect for someone with a background in support, operations, or data review who thrives in a fast-paced, detail-oriented, and customer-first environment.

The shift for this role is Thursday - Monday, designed to support our members and operations when photo submissions are highest.

What You'll Do

- Carefully review incoming photos of member homes and enter corresponding data into internal tools while ensuring completeness and accuracy.

- Communicate directly with members via email, phone, and text to request additional photos, clarify missing information, and explain requirements in a friendly, professional, and supportive manner.

- Follow a detailed review checklist and technical criteria to make go/no-go decisions.

- Track the status of each submission in internal tools and ensure timely follow-up to keep installations moving forward.

- Collaborate closely with the Operations and Member Experience teams to surface trends, improve processes, and help resolve edge cases.

- Contribute to internal documentation and playbooks to help standardize and streamline the review process.

What You'll Bring

- 0–5 years of experience in a customer-facing or data-entry role, or similar role requiring detailed process-orientation and communication

- Strong attention to detail and the ability to follow structured processes and technical checklists

- Clear and empathetic communicator with strong writing skills and a professional, comfortable phone presence

- Self-motivated and organized, able to manage a high volume of reviews with consistency and accuracy

- Comfortable asking questions, identifying unclear cases, and escalating when needed

- Calm and positive under pressure, especially when working with members who need extra guidance

- Tech savvy, with a knack for quickly mastering new tools, systems, and workflows

- Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality work

- Team player motivated by the mission who always puts the company’s best interests first

- Experience with residential electrical systems is a bonus, but not required

Our Values

We’re Building a Winning Culture And We’re Looking For People Who Are Up For The Challenge. Here’s What We Expect From Day One

- In-Person Only: We work full-time in the office. No hybrid. No remote.

- Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules.

- Move Fast: Focus on what matters, act quickly, and learn by doing.

- Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own.

- Own the Outcome: Take full responsibility. Deliver results. No excuses.

- Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.

- Be Decisive: Drive clarity. Make bold calls with imperfect info.

- Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.