Florida Detroit Diesel Allison

Marine Service Supervisor

Tampa, FL

Full-time

About This Job

Overview

Florida Detroit Diesel Allison is searching for a Marine Service Supervisor

Position Summary

Responsible for daily direction and supervision of the service department and Service Technicians.

Responsibilities

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Oversee the daily operations of the service department.

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Manage the distribution of Service Technician workloads and assignments.

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Direct the activities of Service Technicians.

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Manage shop costs to achieve margin objectives.

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Ensure the appropriate manpower and supplies are available to complete work assignments.

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Review in progress and completed jobs to verify scope of work completed appropriately and safely.

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Maintain a clean and safe work environment.

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Assist Service Advisors in responding to and handling customers' service complaints.

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Establish work standards and evaluate Service Technician's performance.

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May handle issues related to warranty work requests.

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May determine need and cost of service repairs.

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Hire, counsel, and discharge Service Technicians as necessary. Qualifications

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Ability to organize and direct oneself and effectively supervise others.

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Ability to utilize the available time to organize and complete work within given deadlines.

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Ability to find a solution for or to deal proactively with work-related problems.

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Ability to communicate effectively with others using the spoken word.

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Ability to take care of the customers’ needs while following company procedures.

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Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

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High School Graduate or General Education Degree (GED) and three to seven years related experience.

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Associates or Bachelor’s degree strongly preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Other Requirements:

Prior experience in a shop and/or field service environment required.

Ability to utilize laptop computers and portable diagnostic tools required.

Prior supervisory experience required.

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Position Summary

Other Requirements:

Prior supervisory experience required.

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