Manager - Customer Relations Center (NY)

Manager - Customer Relations Center

Reporting to VP, Customer Service

Location: Orange, CT

Work Type: Office

The base salary for this position is dependent upon experience and location, ranging from $113,000 to $142,000 plus bonus

Position Overview:

Manages the daily activities and overall direction of the Customer Relations Center, including difficult customer complaints. Responsible for the measuring of the quality of service provided to customers by utilizing existing analysis as well as leading the development of new measuring methods. Responsible for ensuring timely and accurate bill production, printing and mailing. Responsible for developing actions to ensure Customers are provided with quality service. Assists in establishing strategic direction for the CRC, as well as providing input and interface to all other areas of the Company as required. Manages customer relations operations for storm restoration as required.

Key Responsibilities

Required Qualifications:

Skills:

#LI-OFFICE

#LI-JO1

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

June-16-2025