Lending/Member Service Representative

Summary: The primary function of this position is to provide excellent member service in the areas of new and existing accounts; origination, processing, and servicing loans. This position requires someone friendly and outgoing with good communication skills. The ability to multi-task, with a high level of accuracy, and member satisfaction are vital to this position.

Responsibilities:

Member Service Representative I:

· Welcome members and visitors to the credit union in a professional manner

· Assist members with all credit union services and products

· Provide in-person, by-telephone, and by email member service

· Open new accounts and service existing accounts

· Interview, process, disburse and service consumer loans

· Handle phone requests for transfers of shares, share withdrawals, check requests, CD transactions, line of credit advances, and other member requests

· Promote credit union products and services based on member’s needs

· Provide information on investment alternatives to members wishing to deposit funds with the credit union

· Research accounts for deposit, withdrawal, and loan-payments discrepancies

· Assist members in balancing their accounts

· Assist member in opening individual retirement accounts

· Loan Servicing Support

· Other duties as assigned

Member Service Representative II:

· All duties assigned to MSR I

· Interview, process, disburse and service home equity loans

· Assist in training new MSR personnel

Member Service Representative III:

· All duties assigned to MSR I and MSR II

· Interview, process, disburse, and service secondary market mortgage loans

Knowledge, Skills, and Abilities

· Knowledge of financial and loan origination software

· Extensive knowledge of financial institution rules and regulations

· Be able to adapt quickly to unpredictable situations

· Ability to pay close attention to detail

· Knowledge of Microsoft Office Suite and other computer related software and office equipment

· Communication skills to speak clearly, listen and get clarification, respond well to questions and participate in meetings

· Negotiation skills to resolve member disputes

· Time management skills to organize workload and meet deadlines

Education/Experience Requirements

· Two (2) year minimum experience at a financial institution

· Associates Degree preferred

Basic Requirements

· Hold a valid driver’s license in the state of Minnesota

· Occasionally be able to work evenings or weekends

· Take initiative of projects and be accountable for workload with minimal supervision

· Deal with stresses related to work events

Physical Requirements

· Withstand sitting for long periods of time while looking at a computer screen

Occasional bending, reaching, and light lifting

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Work Location: In person