Learning & Development Specialist II - Operations Trainer

The Learning and Development Specialist II is a business partner for the Production or Utility Services Team in developing employees and improving team performance. This Specialist is an internal consultant focused on business team developmental and knowledge transfer initiatives.

Essential Functions

- Performs developmental needs assessments (business unit, team) and translates outcomes to solution-based program development

- Supports the Production or Utility Services Team with all Team knowledge transfer functions

- Evaluates operational issues and, where applicable, recommends developmental solutions and upon approval acts on implementing the solutions

- Designs and implements learning and development programs and sessions including testing and evaluation procedures

- Conducts knowledge and skill-based development sessions

- Coordinates the skill development/knowledge component of knowledge-based and skill-based pay programs

- Assists with legacy knowledge transfer initiatives

- Assists with learning and development of the Production or Utility Services Team business units’ competencies

- Accesses the portfolio of development solutions to ensure the appropriate applications are deployed, including, but not limited to classroom, e-learning, and guided learning

- Works with WSSC Water business teams’ subject matter experts to define learning and skill needs that support Production or Utility Services processes that integrate with and relate to the other team’s business processes

- Partners with Production or Utility Services business sections staff in ensuring effective and efficient delivery of programs and sessions

- Facilitates/leads Production and/or Utility Services Team’s new employee orientation sessions

- Lead or participate on Annual Action/Department Action Item teams/sub teams and other special projects

- Drives a vehicle to conduct WSSC Water business

Other Functions

Performs other related duties as assigned

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

- Demonstrated knowledge of:

- current best practices in learning, organization development, and performance improvement

- instructional design and adult learning concepts

- employee development related to knowledge transfer

- Demonstrated ability in:

- internal consulting

- large group presentation

- performing needs assessments and translating to developmental programs

- instructional design including curriculum design

- managing vendors and evaluating their performance against contracted requirements

- coaching and counseling employees on functional developmental needs and optimal solutions to those needs

- communication at all organizational levels

- working cooperatively with peers and supervisors in a team-based environment

- effective problem-solving and decision-making

- use of standard office automation software and learning management systems

Minimum Education, Experience Requirements

- Bachelor’s degree and 3+ years’ experience as a learning, training and development, technical training or organizational development professional

OR

- High School diploma (or equivalent) and 7+ years’ experience as a learning, training and development, technical training or organizational development professional