Eversource Energy

Lead, Solution Strategist (Hybrid)

LocationManchester, NH
Job TypeFull-time
Salary$115,880-$128,750

About This Job

Oversee a team of specialists with expertise across various potential domains, responsible for deploying and enhancing the suite of Customer Technology systems and digital tools within the Customer Operations Organization as part of our AMI initiatives and efforts. This position serves as the primary linkage between business end-users and technology strategy. This position will support in providing strategic direction on the future uses of the Meter Data Management System (MDMS). Foster strong relationships with company leadership, business partners, project managers, and technology vendors to ensure technology initiatives are aligned with project timelines, dependencies, and risk management.

This is a hybrid role. The first three months are fulltime in the office.


Essential Functions:

Define and articulate the vision and strategy for systems and digital solutions within the Customer Operations Organization
Supervises and participates in the design, testing, and evaluation of AMI systems and processes.
Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
Leads process modeling and optimization of MDMS exception processes, including MDMS validations and meter event resolutions.
Propose and implement process improvements to reduce the occurrence of exceptions.
Works with Internal/External stakeholders to develop and maintain product roadmap and strategies; scope and prioritize activities based on business impact, which defines product enhancements for short-term and long-term releases
Continuously works to acquire comprehensive knowledge of system capabilities and associated business workflows.
Guides team of subject matter experts to deliver technology solutions that leverage best practices to meet business requirements.
Gathers user and stakeholder feedback to identify opportunities and refine vision, strategy, roadmap and requirements
Builds and sustains productive relationships with all stakeholders. Facilitates clear and consistent communication across the project team, related initiatives, and all levels of Eversource management. Oversees the timely and accurate delivery of new technology implementations and upgrades, aligning with business needs, industry standards, and customer and regulatory expectations


Qualifications:


Technical Knowledge/Skill:

Knowledge of IT systems including their implementation, maintenance, and optimization practices
Experience with implementing new technology solutions using Waterfall and Agile Methodologies.
Experience with large-scale technology projects involving integrations with multiple systems and vendors.

Strong leadership in change management with the ability to drive outcomes and articulate a clear vision of success
Proven experience in building, training, and leading teams responsible for business and technology implementation projects.
Proven ability to work cross-functionally with technical and non-technical teams


Education:

Bachelor’s degree in engineering, business, related degree or the equivalent combination of education and related experience, is required.
Master’s degree is desirable.


Experience:

Five (5) plus years of experience within electric and/or gas utility or related industry is required.*

Experience managing or serving as subject matter expert for large scale projects involving technology implementation and process change or being responsible for processes and systems related to meter reading, meter data management, billing, customer care functions, or related activities.
Previous experience in a management and/or leadership capacity is highly desirable.
Must have a solid conceptual knowledge of Information Technology.


#LI-JB1


Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:


$115,880.00-$128,750.00


Worker Type:


Regular


Number of Openings:


4


Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.


EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.


VEVRRA Federal Contractor

Similar Jobs

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

PIDC
Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, PA
about 2 months ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
about 2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
21 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
13 days ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
2 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
about 1 year ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, TX
about 2 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
2 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
4 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
about 2 months ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
27 days ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, TX
about 1 year ago
company-logo

Financial Analyst

Third Coast
Job TypeFull-time
 
Houston, TX
4 months ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.