Brown Equipment Company BEC

Lead Mechanic

LocationJefferson, WI
Job Typefull_time

About This Job

Position Summary

The Service Team Lead is a mid-level management position responsible for overseeing daily operations within the service department. This role ensures that service activities are carried out efficiently, meet established quality standards, and result in high levels of customer satisfaction. The Service Team Lead supervises service technicians, assign job duties, and coordinate workflow to maintain productivity and accountability. Additionally, this role includes overseeing the inspection of equipment both prior to and following repairs to ensure compliance with safety and quality expectations.

Essential Functions Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Leadership & Operations

Supervise service technicians ensuring quality workmanship, efficiencies, productivity, and customer satisfaction
Schedule shop activities, deliveries and demos
Build strong with both internal teams and external customers
Communicate effectively with customers to understand their needs and facilitate solutions
Prepare detailed service estimates; obtain customer approvals and provide regular status updates
Create and manage from initiation through to invoicing
Ensure compliance with all relevant regulations, standards customer service specifications
Develop and implement shop policies and procedures for managing customer communication
Oversee hiring, onboarding, training and performance evaluation of service technicians
Maintain accurate inventory records and monitor financial metrics for each project to ensure efficiency and cost control


Technical

Troubleshoot and diagnose mechanical issues and perform pre-delivery inspections on a variety of heavy equipment.
Perform electrical, hydraulic and mechanical repairs, as well as routine preventative maintenance and inspections
Adhere to proper safely protocols and practices
Maintain a clean, organized, and safe work area, including care and accountability for shop tools


Knowledge, Skill, And Abilities

Strong verbal and written communication skills
Excellent time management and organization abilities
Effective problem-solving and critical thinking skills
Proficiency with computers and intermediate-level software skills
Team-oriented mindset with a willingness to support others and foster a positive work environment
Ability to prepare accurate and detailed estimates for repairs and replacements


EDUCATION And/or EXPERIENCE

High school diploma or equivalent required
Minimum of 5 years of hand-on mechanical experience
At least 2 years of experience in a service management or supervisory role


PHYSICAL DEMANDS

Frequent bending, squatting, crouching, reaching
Ability to lift and carry 50 pounds or more
Must be able to work in both indoor and outdoor environments

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