Lead Field Service Technician

Join Inframark: Leading the Way in Water Management

Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Make a Difference? Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Position Summary

Inframark is seeking a Lead Field Service Technician to oversee and perform preventive maintenance, troubleshooting, and repairs at customer sites. This role serves as a technical expert and team leader, ensuring efficient service execution, safety compliance, and customer satisfaction in water/wastewater treatment operations.

The ideal candidate has strong hands-on experience, leadership abilities, and a commitment to service excellence. If you’re looking for a challenging and rewarding leadership role with career growth opportunities, we encourage you to apply!

Key Responsibilities

- Technical Service & Maintenance

- Perform and oversee preventive maintenance, troubleshooting, and repair of water/wastewater treatment equipment.

- Diagnose and resolve complex mechanical, electrical, and operational issues.

- Ensure proper use, maintenance, and calibration of tools and equipment.

- Assist in equipment installations, upgrades, and system optimizations.

- Team Leadership & Training

- Provide guidance, mentoring, and training to Field Service Technicians.

- Assign and oversee daily work tasks, ensuring efficiency and quality control.

- Act as the primary point of contact for escalated technical issues in the field.

- Foster a positive and collaborative team environment, promoting safety and best practices.

- Scheduling & Documentation

- Coordinate with managers to schedule and plan service calls efficiently.

- Maintain accurate service records, inspection reports, and equipment logs.

- Document work completed, recommended repairs, and system performance.

- Emergency & After-Hours Support

- Respond to emergency service calls outside of normal working hours as needed.

- Be available for weekend, holiday, evening, and 24-hour on-call shifts.

- Lead emergency troubleshooting efforts and coordinate response actions.

- Customer Service & Collaboration

- Communicate professionally and effectively with customers and internal teams.

- Provide technical recommendations to improve system efficiency and reliability.

- Ensure a positive customer experience through excellent service delivery.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Utility Districts - Inframark