L3 Application Support Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Job Duties & Responsibilities

Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem-solving skills.

Skills & Qualifications* 5+ years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies

Education: This position requires a two or four year college technical degree or comparable experience.

Liberty Lake, WA: The base salary is $75,000 - $148,000. San Jose, CA: The base salary is $100,000 - $188,000.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.