Key Account Services Analyst

ABOUT THE ROLE

: The Key Accounts Services Analyst supports the Key Accounts Services Manager of San Diego Community Power to ensure the success and positive experience of key customers in our region. This role assumes responsibility for various aspects of customer engagement including providing timely solutions to key customer concerns, implementing and maintaining procedures to enhance operational processes, and proactively addressing customer needs to foster long-term and meaningful relationships with key customers. This role will collaborate closely with internal Teams across the organization and will directly engage with high-value clients to identify areas for improvement, resolve issues, and implement strategies that optimize service delivery.

This position reports to the Account Services Manager.

WHO IS COMMUNITY POWER?

Community Power is a community-driven, not-for-profit public agency providing cleaner energy to the San Diego region. Formed in 2019, Community Power is the second largest Community Choice Aggregator (CCA) in California, serving nearly 1 million customer accounts across its member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated areas of San Diego County.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES

KNOWLEDGE, SKILLS, AND ABILITIES

QUALIFICATIONS, EDUCATION AND EXPERIENCE

Any combination of education and experience that would provide the knowledge and abilities listed. Demonstrated customer facing or office administration skills and understanding of principles involving confidentiality, tact, and accountability. A typical way to obtain the required qualifications would be:

A bachelor’s degree or higher from an accredited college or university in business administration, human resources or a related field AND minimum of two to three (2-3) years of professional experience, preferably in energy analysis, billing and/or customer support. Experience working in a public utility and/or a CCA program is desirable.

WORK ENVIRONMENT AND CONDITIONS

Occasional periods sitting at a desk and working on a computer. Prolonged periods of standing and interaction with public members at events. Must be able to lift up to 25 pounds at times. Reliable transportation is expected to be able to attend Community Power events, meetings, and workshops as needed as needed. May require local travel to meet clients.

At Community Power we work in the communities we serve and in the office. Community Power works to ensure a safe and healthy workplace for employees and in our communities. Community Power requires employees to be fully vaccinated for COVID-19. Exemptions to the vaccine requirement will be considered for individuals with medical conditions that prevent them from being vaccinated and for individuals with sincerely held religious beliefs that prohibit them from being vaccinated, consistent with governing labor laws.

Community Power is an agency required to adopt and promulgate a Conflict-of-Interest Code (“COI”). The COI code requires employees in designated positions, including those identified under the interim disclosure process, to file a Statement of Economic Interests (Form 700) on an annual basis. A Successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Compensation:

Salary Range:

The position salary range is: $84,900 - $110,400; with exact compensation to be determined by Community Power, depending upon experience.

Benefits

: Standard benefits package including but not limited to:

Insurance

: Community Power covers 100% group health benefits, including medical, vision, and dental insurance, for eligible FT employees. Also provided is a $100,000 Life & AD&D policy, STD and LTD coverage that is 100% paid by Community Power.

Retirement

: Community Power offers a 457(b) plan for employee contributions and contributes 10% of eligible compensation to the employee’s Money Purchase Plan.

Paid Time Off

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at the discretion of Community Power as needed.