Jr. Desktop Support Technician

Company Description

Vitol is the world’s largest independent energy and commodities trading company. Every day we use our expertise and logistical networks to distribute energy around the world, efficiently and responsibly. From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $1 billion of capital to renewable projects and are identifying and developing low-carbon opportunities around the world.

Our people are our business. Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here.

This Role is located in Houston, TX - In office 5x a week

Job Description

The Junior Desktop Support Engineer will have responsibility for:

- Providing day to day 1st level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)

- Assisting in the setup of meeting presentations and Videoconferencing calls

- Preparing in the desk set up of new joiners, including PC, phones, network connection and AD account

- Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2016/2019, Bloomberg, Reuters Eikon, etc)

- Manage iPhone, computers, printers, scanners and other hardware

- Follow and maintain applications deployment via SCCM

- Preparing in the desk set up for visitors

- Support and answer user’s questions in Houston as well as support and interact with an international IT team.

- Document standards and follow procedures

- Will be required to work beyond normal business hours and be on call

Qualifications

- Experience: Preferably at least 1-2 years’ experience as helpdesk or similar position

- Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)

- Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions

- Previous experience working with commodities and/or trading industry, an advantage

- An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage

- Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work

- Fluency in Spanish or French, an advantage

Additional Information

Work Environment

- Flexible and available out of business hours

- Highly responsive, energetic and enthusiastic

- Capable of prioritizing tasks and meeting critical deadlines

- Structured and rigorous

- Good management under stress and pressure

- Excellent judgment, attention to details

- Can work independently

- Strong communication skills, both verbally and in writing

- Solution and results oriented

- Team player, with an open non-political style and a high level of personal integrity

All your information will be kept confidential according to EEO guidelines.