IT Support - Missoula, Montana

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. The ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.

Main Responsibilities:

Respond to requests for technical assistance via phone/remote Diagnose and resolve technical hardware & software issues Research technical questions using available information resources Log all help desk interactions and redirect problems to appropriate personnel Identify & escalate situations requiring urgent attention Track & route problems, requests, and document resolutions * Stay current with system information, changes, and updates

Minimum Education/Experience:

2-year degree in a related field OR 2-years' Experience in a related field

Competencies:

Attention to detail & a customer service mindset required 2+ years proven experience in a structured support environment preferred Previous Phone/Laptop repair experience strongly preferred Tier 1-2 application and MS support experience desired * Network & server support experience desired

Pay & Benefits:

Medical, Dental, Vision, Voluntary Life, and Disability Insurance Company Paid Life Insurance Paid-Time Off accrual (PTO) Vacation/Sick Time 6 Paid Holidays All equipment as needed is provided to each employee 401(k) plan Paid hands-on training Annual reviews with the potential for increases * Hourly pay depending on experience $20-$22/hr WE ARE AN EQUAL OPPORTUNITY EMPLOYER