IT Service Desk Representative (On-Site)

Job No: 499752 FT/PT: Full-time Regular/Project/Seasonal: Regular Location: Austin, TX 78703 City: Austin State: Texas Categories: Information Technology/Cyber, On-site

At LCRA, we are looking for an IT Service Desk Representative to provide resolutions to basic computer hardware and software problems based on detailed processes and procedures. As a part of LCRA’s Digital Services team, your expertise will help support an organization that strives to enhance the quality of life of the Texans we serve. Service Desk representatives at LCRA develop their own technical skills, may work with other IT teams to resolve issues, raise problems to higher level technical support professionals when needed, and recommend systems modifications to improve user experience. We promote IT proficiencies by performing structured work assignments and providing instruction, mentorship, and direction from supervisors, managers, and knowledgeable colleagues.

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And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.

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