IT Lead, Refinery Services

About Us

Headquartered in Toronto, Canada, Sherritt is a world leader in using hydrometallurgical processes to mine and refine nickel and cobalt – metals deemed critical for energy transition. Sherritt is dedicated to producing and delivering high-quality products while maintaining the highest standards of safety, sustainability, and social responsibility.

As part of our ongoing growth and commitment to meeting the increasing demand for critical minerals, our Metals division, which includes the Fort Saskatchewan refinery in Canada, drives our production of high-purity minerals. In addition, our Power division is the largest independent energy producer in Cuba, providing low-carbon power solutions. We aim to expand our midstream processing capacity of critical minerals for the electric vehicle supply chain.

At Sherritt, we offer a diverse range of rewarding career opportunities across our international operations. Our unique business structure allows for domestic and global exposure, enabling career growth and professional development. We understand that our people are our greatest asset and we are committed to fostering a diverse, equitable and inclusive workplace culture, where all team members are valued and respected. We believe that our diverse perspectives and experiences make us better equipped to serve our customers and communities.

The Opportunity

An exciting opportunity exists in our IT department within the Metals division for an IT Lead, Refinery Services, located in Fort Saskatchewan. The purpose of this position is to be accountable for planning, designing, developing, and implementing efficient business processes and IT solutions across all areas of Sherritt’s Fort Saskatchewan Refinery.

Our standard work schedule includes a full-time on-site presence to foster collaboration and community. We recognize the importance of flexibility in today’s dynamic work environment. We offer adaptable flexibility to ensure that our team members can succeed while balancing personal commitments.

Accountabilities:

- Designing and implementing highly available, cyber-secure enterprise solutions.

- Analyzing improvement opportunities and carrying solutions from design to delivery with stakeholders.

- Building knowledge in IT Refinery Services and Enterprise Solutions to improve or leverage existing systems.

- Resolving escalated tier 2/3 support issues and updating ServiceNow knowledge base entries.

- Aligning work with customer satisfaction and SLA KPIs for incidents and service requests.

- Adhering to global IT cybersecurity standards, governance policies, and regulations.

- Training staff on IT Enterprise Solution platforms and tools as needed.

- Reporting on team performance, customer issues, and action plans.

- Promoting innovative solutions and services across all levels.

- Developing data queries based on business user needs.

- Submitting and championing production changes through the change management process.

- Collaborating with database and disaster recovery teams to ensure system integrity.

- Creating solution, training, and support documentation for assigned areas.

Skills and Attributes for Success:

- Bachelor’s degree (or equivalent diploma) in Computing Science, Technology, or a related field, combined with equivalent education and experience.

- 6+ years of experience managing and supporting enterprise systems in complex IT environments.

- Information Technology Infrastructure Library (ITIL) Certification.

- Proficient in Power BI, Python, Oracle, SQL, ERP systems, and Enterprise Solution Support.

- Proven track record of delivering customer service excellence across enterprise support functions.

- Skilled in producing standards-based business process diagrams and detailed functional/technical specifications aligned with customer requirements.

- Solid understanding of data models, structures, and foundational data science principles.

- Hands-on experience with data preparation, processing, classification, and forecasting techniques.

- Technical expertise in managing and supporting relational database servers.

- Demonstrates cybersecurity awareness with a thoughtful and compliant approach.

What We Offer:

- Competitive compensation: A competitive salary along with comprehensive benefits that prioritizes employee wellbeing.

- Generous paid time off: We believe in work-life balance and offer paid time off to recharge.

- Learning and professional development opportunities: We encourage continuous learning and provide resources for professional development, workshops and training.

- Inclusive environment: We celebrate diversity and promote an equitable, inclusive and respectful workplace culture.

Application Deadline: The job posting will remain open until a qualified candidate is selected.

We thank all candidates for their application. We will be in touch if your experience and skills are a match for the role.

Sherritt is an equal opportunity employer. We are dedicated to providing equal opportunities for employment regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability or any other protected status. We encourage applications from individuals of all backgrounds and experiences and we strive to provide reasonable accommodation to qualified individuals with disabilities.

ZCj0gi1ked