IT Enterprise Technician 1 - Service Desk

The IT Enterprise Technician I provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications and hardware.

Assist in response to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.

Use incident management database and technology resource center systems.

Support most end point devices of MidAmerican Energy Company network.

Recommend systems modifications/configurations to reduce user problems.

Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct.

Support and administer audio, video and web conferencing.

Provide IT-related employee communications to the company or affiliates.

Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.

Recommend systems modifications to reduce user problems.

Consult with other information technology personnel to coordinate activities related to testing and implementing new technology.

Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.

Maintain the information technology outage request database.

Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance or ad hoc reports as requested.

Provide after-hours support and perform any additional responsibilities as requested or assigned.

Two-year degree in information technology, computer science or equivalent work experience.

A minimum of one-year additional direct related technical experience is required.

Basic knowledge of client/server, network, mainframe and applications environment.

Microsoft certified solutions Associate within 18 months of hire or equivalent work experience.

Demonstrated aptitude in moderate problem solving.

Strong verbal and written communication skills.

Strong analytical and problem-solving skills.

Ability to prioritize and handle multiple tasks and projects concurrently.

Availability for on-call responsibilities on a rotating basis.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.