Bonnell Aluminum

IT Engineer

Newnan, GA

About This Job

Bonnell Aluminum is looking for a self-motivated, energetic IT professional with a “can-do” attitude. Ideal candidates will possess integrity, passion and a strong desire to achieve and succeed. The ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team and assist wherever needed.

PRIMARY RESPONSIBILITIES:

Duties and Tasks/Essential Functions:

•

Deliver courteous and superior service and support to end-users via in person, remote connection or over the phone;

•

Interact with end users to provide and process information in response to inquiries, concerns, and requests about Hardware and Software;

•

Hardware and software installation of servers and network equipment

•

Gather end user information and determine the issue by evaluating and analyzing the symptoms;

•

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more;

•

Research required information using available resources;

•

Identify and escalate priority issues for end users;

•

Must be able work independently and be a self-starter

•

Accurately process and record transactions using tracking software;

•

Follow up and make scheduled call backs to customers as necessary;

•

Stay current with system information, changes and updates.

•

Vendor Management Ability including Hardware, Software and Support

CANDIDATE PROFILE

The Ideal Candidate will have:

•

Associate’s Degree required; Bachelor's degree preferred

•

3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance and documentation; office automation/productivity applications specification, installation, operation, and maintenance

•

Strong knowledge of current IT concepts, issues, practices, methodologies, and trends

•

Good problem solving and decision making skills; ability to understand and analyze complex issues

•

Must be passionate about technology and delivering the highest level of customer service

•

Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality

•

Ability to deal effectively with customers, vendors, and peers

•

Great communication skills, ability to communicate technical concepts to non-technical audiences

•

Desire to make a difference!

These are the technologies you need to know:

•

Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012 and 2016; Client OS: Vista, and Windows 7, 8 and 10)

•

Knowledge of Microsoft Active Directory infrastructure and maintenance

•

Virtualized Server experience (Nutanix AHV a plus)

•

Knowledge of cloud services such as Office 365, Azure, & Google Apps

•

General understanding of internet protocols including DNS, SMTP, POP3, IMAP

•

Basic TCP/IP troubleshooting knowledge

•

Installation and troubleshooting of desktop client applications including Microsoft Office Suite and Vendor Applications

•

Installation, configuration and maintenance of enterprise backup solutions

•

Understanding of Client and Server hardware configurations including redundancy and RAID architectures

The following aren't required, but are highly desirable:

•

Microsoft SQL server administration experience

•

AS400 Knowledge

•

5250 Emulation Knowledge

•

Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security (Meraki Knowledge a Plus)

•

Hosted Desktop Experience

COMPENSATION:

Salary: Based on Experience

•

Employee Benefits:

•

Paid Vacation

•

Medical, Dental, Life, 401 K

•

Possible Relocation Available

IT Engineer

About This Job

PRIMARY RESPONSIBILITIES:

Duties and Tasks/Essential Functions:

CANDIDATE PROFILE

The Ideal Candidate will have:

COMPENSATION:

Salary: Based on Experience

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