IT Customer Support Professional

At Devon, we will offer you a career full of energy and unmatched opportunities to solve today’s greatest challenges. Innovation, creative problem-solving and positive change happen when people step out of their comfort zone and think differently. Our values, workplace practices, wellness programs, benefits and compensation are aimed at helping employees manage their unique personal life and care for their families so they can focus on contributing to the fullest.

The IT Staff Customer Support Professional, working under general supervision, is responsible for providing moderate technical support to end-users, reviewing IT support requests, collaborating with higher-level teams for complex issues, establishing standard operating procedures and contributing to efficient inventory management. The role troubleshoots hardware and software issues, employs remote support or on-site visits and offers rotational, off-hour support for emergency technical assistance. The role contributes to the establishment of standard operating procedures for managing IT support requests, fostering consistent and efficient issue resolution aligned with best practices. The role oversees the documentation of technical issues, promoting a proactive approach to addressing challenges and ensuring continuous improvement in the IT support framework. The role maintains detailed records of daily data communication transactions, conducts technical diagnostics, consults technical manuals, and interacts with customers to investigate and resolve issues or provide technical support during installation activities.

Education

Experience

Competencies

Skills

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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