Harvard Integrations LP

Internal Field Service Technician

Tea, SD

About This Job

Description:

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

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Lead all activities related to field service work.

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Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.

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Follow all rules established by the site.

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Coordinate activities with customers and their contractors while on site.

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Perform supervisory activities with site installations.

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Document and record all field service activities.

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Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.

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Use hand tools, powered tools, work at heights, use personal lifts, etc.

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Be the point of contact with customer with new or ongoing issues.

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Maintain service vehicle.

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Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.

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Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.

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Interface with other shop supervisors, staff, production management, production supporting design engineers and management.

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Follow all established quality guidelines.

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Maintain a clean and orderly work area.

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Perform manufacturing and maintenance duties between field service trips.

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Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

•

If yes, please list all requirements:

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Complete and maintain the 30-hour OSHA certification.

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Valid driver’s license.

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Passport

Requirements:

•

Minimum 5 years of experience in manufacturing.

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Electrical experience is preferred.

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Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.

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Desire to build strong team, coach and develop employees.

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Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.

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Ability to read, understand and interpret structural and electrical drawings.

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Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.

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Proficiency in current processes used within the production environment.

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Willingness to develop skill sets to understand all aspects of manufacturing.

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Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.

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Internal Field Service Technician

About This Job

Description:

Job Responsibilities/Key Accountabilities

Additional Requirements

Licenses/Certifications: YES

Requirements:

Educational Requirements/Degree(s)

High school education preferred.

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