Intern - IT

JOB

The purpose of this position is to provide technical assistance and support to internal users by responding to inquiries and resolving problems related to hardware, software, and network issues. The IT Service Desk Intern will work closely with the IT Team and be responsible for documenting user support request and providing timely solutions. This is accomplished by answering and resolving calls, email, and ticketing requests.

EXAMPLE OF DUTIES

Respond to user inquiries via phone, email, and ticketing systemProvide technical support for hardware, software, and network issuesIdentify and escalate complex issues to senior team membersAssist with maintenance of hardware and software inventoryCreate and maintenance documentation of IT processes and proceduresParticipate in IT projects as neededAbility to work independently and as part of a team

SUPPLEMENTAL INFORMATION

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.