Intern - IT

Primary Function: The IT Intern will work with the Configuration Specialist and Service Desk Team to support end users by providing appropriate day-to-day assistance to resolve minor and non-complex technical issues. This includes assisting with the installation of new hardware, software, setting up new laptops and mobile devices, remediating account lockouts, replacing employee workstations, and resetting user passwords. The IT Intern will also assist with problem resolution through hands-on support to end users.

Duties and Responsibilities:

Knowledge, Skills, and Abilities:

+ Knowledge of Service Desk operations would. + Good oral and written communication skills. + Excellent customer service skills. + Ability to troubleshoot technical issues. + Ability to diagnose PC hardware/software problems and document solutions. + Ability to perform in a detail-oriented environment with a high level of accuracy. + Ability to perform assigned responsibilities with minimal to moderate supervision. + Ability to organize, prioritize, and perform multiple work assignments simultaneously. + Ability to work in a team environment. + Ability to establish and maintain effective working relationships.

Education and Experience:

Additional:

Physical Demands:

Duties are performed in an office environment.

Disclaimer:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)