WillScot

Inside Sales Supervisor

LocationOrlando, FL

About This Job


Inside Sales Supervisor


Date: May 6, 2025


Location:

Orlando, FL, US, 32824-7109


Company: WillScot


Req ID: 53619

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.


Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!


ABOUT THE JOB:

The Inside Sales Supervisor will be a lead support for up to fifteen (15) Inside Sales Representatives (SSC) who serve as the transactional sales arm of our company. The Inside Sales Supervisor is responsible implementing all initiatives that will improve the experience for our customer and additionally the supervisor is expected to coach, train, and develop their team within a fast pace environment in order to exceed our company sales expectations. The Inside Sales Supervisor will maintain excellent service standards, respond efficiently to any customer escalations, strive for high customer satisfaction and excel in Willscots Core Values of Collaboration, Empowerment, Excellence, and Innovation. This position is commission eligible.


WHAT YOU'LL BE DOING:


Safety/Environment:

Contribute to a working environment by providing exceptional and world class customer service

Conduct business in compliance with all Williams Scotsman Safety, Transportation, and Environmental Policies


Sales Support:

Lead the teams by example, hours worked, effort, customer awareness, the importance of repeat business, etc.
Assist with department coordination, interviewing, developing, motivating and retaining staff
Meet regularly with inside sales team to identify areas of improvement, share information about current deals in pipeline and keep everyone on same page
Attend department meetings and shares constructive feedback on day to day activities that affect the overall department success
Work closely with all Sales Support Center Reps to uncover and challenges and offer constructive feedback
Promote revenue generation and product penetration with all customer contacts
Effectively handle overflow calls Sales calls from any Williams Scotsman Branch
Ensures CRM is up to date with accurate information and opportunities
Assist with Training all new employees and implement any new policy and procedures for the inside sales team
The role will act as a secondary backup for inside sales as needed
Inform branch coverage when Inside Sales Representatives are out of the office
Work in conjunction with SSC Mangers to coach, design specific initiatives or programs to help drive SSC Reps to achieve their KPI’s
Support all company initiatives as related to our dedicated hot lead program


Customer Focus:

Has working knowledge of current Williams Scotsman pricing guidelines and works within those parameters. Sells value before reducing rate
Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues
Form and maintain good relationships with external and internal customers at all levels of the organization
Effectively follow KPI goals and objectives, tracks progress to make adjustments if behind on goals
Has the discipline to follow up with every customer to minimize the risk of losing opportunities


EDUCATION AND QUALIFICATIONS:


Abilities and Other Requirements:

The ability to perform work in a professional office environment and be able to use standard office equipment such as computers, phones, photocopiers, and fax machines, is required.

Strong self-starter, team player, able to work with all company departments. Enthusiastic about day to day activities, and brings a positive attitude to work every day
Well Organized, able to handle multiple tasks at once
Build sustainable relationships and trust with customers through open, proactive communication
Build sustainable relationships with staff, Commercial and Operational Excellence teams through open, proactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Exhibits a high attention to detail


Education and Qualifications

College Degree preferred; high school diploma or equivalent with 2+ years of sales/management experience.
Able to build and maintain strong collaborative relationships across all levels and departments
Proven leadership background in a sales environment; ability to develop, mentor, and empower the inside sales team while creating a culture of accountability.
Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or reporting tools like Cognos is a plus.
Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

Job Segment: Inside Sales, Telemarketing, Outside Sales, Business Intelligence, Sales, Customer Service, Technology

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