F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical

Inside Sales Representative - Equipment

Manassas, VA

Full-time

About This Job

Who Are We?

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F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

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Residential home service business that has had a legacy of excellence for over 40 years

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Boasting a dedicated team of over 1,000 employees committed to providing exceptional service

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Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

The Inside Sales Representative - Equipment plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.

Shift Monday - Friday 9AM - 6PM rotating weekends

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Weekend hours are between 8AM and 5PM

Key Responsibilities

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Lead Qualification & Coordination Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.

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Efficient Scheduling Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.

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Data Management Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.

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Collaboration Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.

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Customer Engagement Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.

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Performance Tracking Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.

Qualifications

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Proven experience in sales support, lead coordination, or a related role.

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Excellent verbal and written communication skills.

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Strong organizational and multitasking abilities with attention to detail.

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Proficient in CRM systems and sales tracking tools.

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Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

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A collaborative team player with a customer-first mindset.

Compensation & Bonuses

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Guaranteed individual monthly bonuses based on performance.

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Opportunity to earn additional monthly team bonuses by contributing to collective goals.

USD $16.00/Hr.

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Inside Sales Representative - Equipment

About This Job

Who Are We?

Key Responsibilities

Qualifications

Compensation & Bonuses

USD $16.00/Hr.

USD $16.00/Hr.

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