Inside Sales/Purchasing/Workflow

Job Summary

This is a full-time on-site role located in Addison, TX at Del Mar Scientific, Ltd. The Inside Sales and Operations Coordinator is a critical role that supports sales and ensures the efficient and accurate flow of operations from initial sale through to order fulfillment. This position serves as a primary contact for customers and vendors, managing the end-to-end process of sales order entry, purchasing, and work order creation.

Key responsibilities

Inside Sales Support

- Serve as the main point of contact for customer inquiries regarding products, pricing, order status, and delivery timelines.

- Generate quotes and process sales orders accurately and efficiently, adhering to all company sales policies.

- Update and maintain customer records in Sage 100.

Purchasing and Vendor Management

- Create and issue purchase orders to suppliers based on inventory needs and specific customer orders.

- Negotiate pricing and terms with vendors to ensure cost-effectiveness and compliance.

- Expedite orders and follow up with suppliers to ensure on-time delivery of materials and products.

- Track and reconcile purchase orders against invoices and receiving documentation to resolve any discrepancies.

Work Order and Data Entry

- Accurately enter work orders in Sage 100, ensuring all information is correct and complete.

- Coordinate with the warehouse, manufacturing, and shipping departments to schedule work and prioritize.

- Track the status of all open work orders and communicate updates to relevant internal teams and customers.

- Maintain meticulous and confidential records of all transactions.

Required skills and qualifications

- Education: High school diploma or equivalent is required. An associate or bachelor's degree is preferred.

- Experience: Proven experience in a customer service, sales support, or administrative role, with some background in order processing or purchasing.

- Technical Skills: Strong proficiency with data entry and experience using business software like Microsoft Office (Excel, Word), and familiarity with ERP systems.

- Communication: Excellent verbal and written communication skills to interact professionally with customers and vendors.

- Detail-Oriented: A strong commitment to accuracy and attention to detail is essential for order and data entry.

- Organizational Skills: The ability to multitask, prioritize, and manage time effectively.

- Problem-Solving: Critical thinking skills to resolve issues.

Benefits

- 401(k), with employer contribution

- Dental insurance, fully paid for by employer

- Health insurance, fully paid for by employer

- Health Savings Account (HSA), with employer contribution

- Life insurance, fully paid for by employer

- Paid time off