Information Technology Operations Manager

LocationPhiladelphia, PA
Job TypeFull-time

About This Job

STV, Inc. is seeking an Information Technology Operations Manager for our Philadelphia, PA office. This position is designated as hybrid (3 days week/in office).


Responsibilities Include But Not Limited To

Management of related remote support personnel
Monitor ITSM app and emails for incidents, service requests and assign to group members
Ticket and inventory management
Hardware break fix support
Mobile device support
AV systems support
Application deployment and support
Onboard/offboard support
Project support, as needed
Conduct weekly group meetings and weekly task review meetings
Complete bi-monthly one-on-ones with team members
Annual career conversation and mid-year review with team
Budget review
Hardware refresh review
Infrastructure systems support when requested
Timecard and expense report review and approval
Infrastructure support when requested
Vendor management, as needed
Project management, as needed
Cross-functional collaboration with other IT disciplines
Support mergers and acquisition processes, as needed
Travel to support regional offices and regional staff is required. There is the potential to work evening or weekend hours


Required Experience

10+ years direct management as an IT Operations - end users support service role, including management of related support personnel and support of C-level executives. At least 5 of the most recent years must be in a management position of similar responsibility
Prior experience with engineering and construction management based soft application is highly desired
Bachelor's degree in information technology, related degree, or equivalent experience
Experience working in a medium to large corporate environment


Compensation Range


$112,253.66 - $149,671.54

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.


STV offers the following benefits

Health insurance, including an option with a Health Savings Account
Dental insurance
Vision insurance
Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable)
Disability insurance
Life Insurance and Accidental Death & Dismemberment
401(k) Plan
Retirement Counseling
Employee Assistance Program
Paid Time Off (16 days)
Paid Holidays (8 days)
Back-Up Dependent Care (up to 10 days per year)
Parental Leave (up to 80 hours)
Continuing Education Program
Professional Licensure and Society Memberships

STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV’s good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.

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