Information Services Technical Specialist

Description

OWASA is seeking a proactive and skilled Information Services Technical Specialist to provide essential technical support to users. This role is critical in ensuring the smooth operation of our computer systems and supporting our users with efficient, reliable technology solutions.

Examples of Duties

Primary responsibilities include:

- Providing first level support for computers, laptops, printers, security cameras, access control systems, mobile networking equipment, facility cabling, remote site security systems, computer related peripherals, telecommunications equipment, and desktop software.

- Ensuring timely and effective support for all technical issues. Responding to, following up on, and escalating tickets quickly and efficiently as they come into the Help Desk. Maintaining detailed records of reported problems, solutions and user interactions in help desk ticketing software.

- Maintaining inventory by performing physical audits of various assets; recording serial numbers and other information; entering information; moving various technologies; selling old assets; and updating inventory.

- Using various computer management systems. Active Directory, Intune, MS Entra, MECM and others.

- Building, maintaining, deploying and updating computer operating system; building Windows 10/11 and future, deploying and updating software packages for Windows and iOS devices.

- Assisting with all projects including cabling, security systems, access control, conduit, construction, and remodel jobs pertaining to IT department.

- Performing any other related duties as required or assigned.

Typical Qualifications

Minimum requirements include an associate’s degree or two years of college coursework in IT related studies with a minimum of two years’ experience in providing IT support to end-users in a Microsoft Windows and Microsoft 365 environment or equivalent combination of education and experience. Position is not eligible for remote work.

Ideal candidate is a team player with an excellent work ethic, adaptability, and the desire to work in a collaborative environment. Individual must have strong customer service and communication skills, with the ability to explain technical information to non-technical users.

Supplemental Information

Competitive wages and benefits:

- Salary Range: $60,372 - $90,558

- Membership in the NC Local Government Employee Retirement System (pension plan)

- 5% Employer 457 plan contribution

- Retirement health savings account

- Employer paid Health, Dental, Vision, Life insurance, Long-term Disability

- 12 Paid Holidays

- Vacation, Sick, Personal, Bereavement, and Parental Leave

- Monthly Cell Phone Stipend

- Educational Reimbursement

- Bonus Pay for Additional Certifications and/or Education

- Ability to transfer unused sick leave from previous NC Local Government or State agency employer?

- Much, much more!

OWASA is an Equal Opportunity Employer, and we value diverse experiences and are open to flexible qualifications. OWASA provides competitive pay and benefits in a safe, rewarding work environment.