Head of Service Department

About us

Optimize is the largest Generac home standby generator dealership in Louisiana. Our main office is in Baton Rouge and we have 4 branches in Lafayette, Baton Rouge, Covington, New Orleans and a new branch opening in Mississippi. Currently we service over 7500 customers and we are actively growing that number daily. Founded in 2010 as primarily a solar company, we transitioned to focus on generators in 2016 and Optimize was awarded as a "Top 5 Dealership" by Generac for 2022 & 2024.

Our daily decisions are guided by 11 core principals that have been in place since 2010. These principals and our dedication to "Empowering People for Life", make our daily work rewarding and challenge us daily to be better than yesterday.

Work Environment: "Truth Makes Us Win" is one of our operating principles, so in that vein... Optimize operates in very basic offices in normal industrial service warehouse areas. Our operations are very similar to successful HVAC companies, Electrical contractors and other service organizations. Our team enjoys what they need, but choose the practical option when available. Our current Baton Rouge office is owned by the company and is a great place operate a business.

Optimize is seeking a new team member to lead our maintenance & repair division as the Head of Service Department. The successful candidate will be responsible for managing the service team, ensuring that customers are helped in a timely manner. This leadership role will involve management of field technician staff and office support team for the service department. This position requires excellent communication and organizational skills, as well as a strong understanding of office operations as well as maintenance scheduling. This service department has been nationally recognized by Generac in 2022 and 2024 as the top Generac service provider in the United States.

Responsibilities:

- Oversee the service support operations and ensure they are providing excellent customer service.

- Oversee the field technical team and coordinate daily repair schedules.

- Develop and implement customer service policies and procedures.

- Train customer service staff on new processes and procedures.

- Monitor service staff performance and provide feedback.

- Resolve customer complaints in a timely manner.

- Ensure customer service staff is following company guidelines and regulations.

- Maintain a professional office environment.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

- 401(k) matching

- Employee discount

- Health insurance

Ability to Commute:

- Baton Rouge, LA 70814 (Required)

Ability to Relocate:

- Baton Rouge, LA 70814: Relocate before starting work (Required)

Work Location: In person