Aggreko

Head of Customer Support

Head of Customer Support
Notice info
LocationNew Iberia, LA
Job Typefull time
On-site
Utilities

About This Job

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are hiring immediately for a Head of Customer Support in New Iberia- a role that is critical in making sure our customers get the electricity, heating and cooling they need. Individuals must relocate to the area.

The candidate must relocate to New Iberia, LA.

The ideal candidate will possess strong leadership & change management skills, a deep understanding of revenue cycle management, customer service leadership experience, and a commitment to continuous improvement.

Why Aggreko?

Here are some of the perks and rewards.

Work in a local service center in New Iberia, LA

Competitive compensation
No premium cost medical plan option available
Paid training programs and tuition reimbursement.
Sales career growth potential in expertise, leadership and across territories
Safety-focused culture


What You’ll Do

Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.

We’re experts, which means you’ll have the following skills and experience:

10-15 years of Customer Support as a Leader
Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
Bachelor’s degree or relevant experience

We recruit the best talent. Apply now and help us keep the power on.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull time
 
Dallas, TX
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
3 months ago
company-logo

Business Analyst – Accounting

Permian Resources
Job TypeFull time
Salary
$110000 - $150000
The Woodlands, Texas
14 days ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull time
 
Longview, TX
about 2 months ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull time
 
Lafayette, LA
5 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull time
 
Houston, TX
over 1 year ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
7 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull time
 
Norman, OK
4 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull time
 
Pittsburgh, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Midland, TX
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull time
 
Houston, TX
3 months ago
company-logo

Data Analyst

River City Science Academy
Job TypeFull time
Salary
$20 - $45
Jacksonville, FL
4 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Software Integrations Developer

Permian Resources
Job TypeFull time
Salary
$160000 - $210000
The Woodlands, Texas
14 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull time
Salary
$110000 - $130000
Austin, TX
about 1 year ago